PayPal Prepaid Card Complaint

Mobile wallet Managing, opening, or closing account

PayPal Prepaid card department,

Mobile wallet Managing, opening, or closing account New Jersey

Pay pal cut off my debit card without a text or a phone call or permission. Leaving me without access to my money, having ordered food. Transferred me several times, dumping me - back out to a call in system, gave me - telephone numbers, stating, - of these '' should work, and neither of them did. Kept me on hold for an hour, As it so happened, I had n't yet updated my address, so Paypal sent a card to my old address. Yes I had a dispute with a retailer but noNow, I notified them about a dispute with an - purchase, who resolved the dispute with me. I specifically checked the box which said the card was still in my possession, and at no time was I notified that by filling out that form that my card was going to be cut off. I did find that they had sent an a new card is on the way '' but nothing stating my card was cut off.

PayPal customer in New Jersey
Jul 11, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with explanation

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(408) 967-1000
2211 N 1st St
San Jose CA 95131
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