Discover Credit Card Complaint

Balance transfer

Discover Credit card department,

Balance transfer Ohio

I was offered a promotional balance transfer rate of 0 % APR for - months from Discover Card. I accepted the offer over the phone and transferred the amount of $2800.00 to my Discover Card. At no point was it clearly communicated that all other future transactions would be charged interest from the moment of the transaction until the monthly payment was made. I believe it was Discover 's intent to deceive me. When I called to ask them to fix what I believed to be a mistake they claimed that the terms of the balance transfer I had agreed to could not be changed and they would continue to charge interest daily on all of my purchases. Even though I have been paying the full amount of new purchases plus an extra $200.00 each month they are still charging interest.

Discover customer in Ohio
Jul 10, 2015

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints1/20122/20124/20125/20126/20129/201210/201211/201212/20121/20136/20138/201310/20132/20143/20144/20145/20146/20147/20149/201411/201412/20141/20152/20154/20157/20158/201511/20153/20168/20161/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverBalance transfer48.2%21.4%16.1%3.6%8.9%1.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBalance transfer0.7%53.9%26.5%8.2%4.6%5.6%0.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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