Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker California

Loan # -Concerning appeal dated - -, 2015. ( Included ) to Nationstar Customer relation. Letter of response attached. They will get back to me no later than - - 2015. As of today, I have no response from you. On - - I got a notice of default ( included in this package ) with absolutely no explanation about my loan modification or my appeal. I have tried to contact my new point of contact - -, but the phone # given - - tells me call another ph # which takes me to someone abroad. I call this number a few times but I can not understand them because of their strong accent and ask them to transfer me to my point of contact in the -. But they said, they can not do that but I can try calling again and maybe someone in the - will pick up the call. So far I was not able to contact anyone in the - about my loan modification. Except for someone name - in the foreclosure department. She said, my option would be to short sale or deed in lieu and she can help me with that. I


my property over or allow them to foreclose. Previously, ( I had - other point of contacts since I have started this loan modification with nationstar, and - out of the -, I was able to communicate with them through emails. This process works well until they change to another point of contact and then, no communication until I file a complaint. Now they are forcing me to foreclose or sign a deed in lieu. They will not communicate with me and fail to properly address the at hand. PLEASE HELP ME. GUIDE ME TO SOMEONE THAT CAN REALLY HELP IN THIS MATTER. Thank you very much-