Citibank Mortgage Complaint

Citibank Mortgage department,

FHA mortgage Credit decision / Underwriting Arizona

My 10 year interest only loan had expired in -/-/-. In -/-/-, I applied for a loan modification with Citibank. I have all the email requests for multiple requests for the same information, many times. Each time it is submitted to the underwriter, it comes back with a new request, plus a repeat request. It is now -/-/- and my modification has yet to be approved or denied. In -/-/-, I requested a new person to work my account, received assurances that I would get a weekly update ( email ), never happened. With the new person, he has had 7 months of requests and re-requests with no foreseeable end to this process. In the mean time, my credit is being destroyed. I want Citi to know what is taking place in the business.