Select Portfolio Servicing, Inc Mortgage Complaint

Select Portfolio Servicing, Inc Mortgage department,

Other mortgage Loan servicing, payments, escrow account Illinois

Our loan was service released from - to Select Portfolio Services ( SPS ) as of -/-/2015. When we received our initial statement from SPS, we noticed that the loan was setup incorrectly. We contacted SPS on -/-/2015 and advised them of the error. We generated and sent out a certified letter to SPS with the previous statement as to how the loan should be setup. On -/-/2015, we spoke to SPS and stated to them again the loan is still setup incorrectly. On -/-/2015 SPS called stating dispute being reviewed. On -/-/2015 SPS called again stating loan was setup correctly. We advised SPS that this is incorrect and to re-review the actual mortgage statements provided. On -/-/2015, we sent another certified letter to SPS in regards to the loan being setup incorrectly. We requested a payoff statement and payment history on -/-/2015 from SPS. We received the payoff statement and again it reflects the incorrect information. The only responses we have received from SPS is that they are in receipt of correspondence. Nothing in writing to our complaint or request of documentation. We are requesting assistance before we file a lawsuit against SPS in regards to our loan being setup incorrectly.