KeyBank NA Bank Account Or Service Complaint

KeyBank NA Bank account or service department,

Other bank product/service Problems caused by my funds being low Vermont

ON -/-/2015 I PURCHASED A KEY POSSIBILITIES PREPAID DEBIT CARD. AT THE KEY BANK IN -, VT. -. 2 HOURS LATER I LOST THE CARD. ORIGINALLY IT HAD $400.00. I CALLED THE BANK IMMEDIATELY AND REPORTED IT LOST. I WAS TOLD I HAVE A BALANCE OF $210.00 AND A CHECK WILL BE MAILED TO ME FOR $210.00. TODAY -/-/2015 I CALLED KEY BANK AND THEY SAID I HAD A BALANCE OF $.00. THEY MADE A ERROR AND AS IT STAND 'S I AM OUT $ - DID THE RIGHT THING AND REPORTED IT LOST. THE CARD NO. IS -. - - - - -. - - - -, VT. - -.