JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Virginia

I was laid off in -, and was able to maintain my accounts, and sanity, until being forced into bankruptcy, - -. Neither my - with - or the HELOC with Chase were mentioned. - notified me they were required to cancel my auto-pay until discharge, and could mail payments until the discharge came through at which time the auto-pay would be re-instated. Chase notified me they would not accept any payments until discharge, even though I said I wanted to mail them in every phone conversation I had with a Chase agent. Each time, I was told Not until you 're discharged ''. By the time the discharge was in my hand, Chase had transferred my account to 'modification ', which I had NOT requested, again refusing payments until 'modification ' was resolved. From -, - to present, EVERY call I had with ANY of the numerous agents I was 'assigned ' to contained -


Another payment was accepted in -, -. From -, - until present, I 've supplied every document Chase requested, multiple times. I have been put through the same process over a - times, each time with a different agent, having to go through the same process time and again. NO one in any position of authority at Chase has never accepted responsibility for the position they have put me in, even though the last - agents I 've had to deal with, - -, - - and - -, have agreed that a ) this is wrong, b ) this is not of my making, and c ) I 'm not the only - this is being done to - not that I ever thought I was alone in this. Since -, -, when I got notice they would no longer accept payments, all I 've wanted to do was resume paying the indebtedness I agreed to pay. Chase is now demanding what they are calling 'delinquent ' in - sum or they will foreclose, and - agent told me that Chase had foreclosed in - while I was still supplying the requested information. Both the Housing Counselors at the - in -, and an agent I spoke with about a Reverse Mortgage said that this is a tactic Chase has been using for years and they hear the same story time and time again. I feel Chase has purposely put me in a position I 'm not able to survive.