Wells Fargo Consumer loan department,
Installment loan Managing the loan or lease Kansas
I am being charged a late fee each month on a purchase I made which was financed thru Wells Fargo, This was a 12 mo no interest agreement. I get paid once a month at the beginning of the month so make payment at that time so it 's not late. All of my payments are made online which states payments take effect the same day if submitted by - Pacific Time. I made a payment of $140.00 on -/-/15 which was the end of the billing cycle, but the payment did n't show up until the billing cycle beginning -/-/15 and then charged me a late fee. Each month I 've been charged a late fee and a $1.00 interest charge. They said I pay too early and they ca n't do anything about the late fees, but would refund 2 months which they only refunded 1 month and then charged me again. I have attached copies of the receipts and statements where the problem first began.
Wells Fargo customer in Kansas
Jul 02, 2015
* Source: CFPB Complaint Database
Wells Fargo response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.wellsfargo.com/ |
Phone | (866) 249-3302 |
[email protected] | |
Address | 420 Montgomery St Frnt San Francisco CA 94104 |
Wells Fargo | |
Wells Fargo |
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