PayPal Bank Account Or Service Complaint

PayPal Bank account or service department,

Other bank product/service Making/receiving payments, sending money Ohio

I sell - online for payment with paypal. I 'm registered with - and follow strict customer Id and - procedures. I had a customer buying large amounts of - from -/-/- through -/-/-. We collected multiple selfie with id pictures. Also the customer was shipped secure tokens - to her address and had to read back the numbers to prove she was who she said she was. This customer claimed on - - that her identity was stolen. She made a claim to paypal that her identity was stolen and after looking at all the customer identification, and her ip address, and useragent all matched her pc and iphone, they determined there was near - probability that her identity had been stolen. So after a week though, paypal now claims that her bank did ach reversals on all $16000.00 that she spent. They want me to pay this. I want the name of someone at the bank to speak to about this and proof, but paypal wo n't provide it. I do n't think I should have to pay paypal back if they wo n't allow me to refute the alleged evidence that they have. I do n't even


or software that are only copies. Also every single sale was sold using - which DOES PROVIDE TRACKING and proof that the customer recieved the merchandise. Yes, the seller should be liable under some circumstances, but I feel given the massive evidence of fraud on the customer 's part here that paypal should do something more. And I feel that I should at least be able to see the reversal documents from the bank as proof. If they want to redact some private information that is ok. It is a shame how banks and paypal allow people to commit obvious fraud and theft and do nothing about it, and try to pass along all the costs to the seller.