M&T Bank Bank Account Or Service Complaint

M&T Bank Bank account or service department,

Checking account Using a debit or ATM card Delaware

On -/-/15 at - atm location - I went to the atm to make a cash deposit as I always do. The bank was closed at this time. I selected the option to make a deposit and put the amount of $640.00 into the slot that collects the deposits. After that the machine said there was an error and the atm was unavailable to use. It rejected only $2.00 cash instead of giving back the amount I inserted of $640.00. Then a receipt printed out saying deposit error unable to process transaction ''. I then called the bank and reported what happened and filed a claim. Following that I faxed a copy of the receipt the atm printed to the bank. I received a provisional credit for the amount of $630.00. Then I received a letter on -/-/- stating they reviewed my account and they determined the transaction was processed correctly and no error had occurred and they would be deducting the $630.00 provisional credit on -/-/15. I then called the bank again and was told that there was no overage in the atm so they


the atm would not have printed a receipt saying deposit error unable to process transaction. I feel that the bank failed to thoroughly investigate my claim. I am also going to small claims court to file a claim to take this matter to court. I have had the same checking and savings accounts for thirteen years, since I was - years old and have never overdrawn my account or had any negative activity. After always having the same accounts and being comfortable with the company for so long I will now have to take my business elsewhere. Enclosed is a copy of the receipt that printed out at the atm and also the letter I received stating my claim was denied.