Carrington Mortgage Mortgage Complaint

Carrington Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

I purchased my home -/-/-. Since my purchase, my loan has been sold twice, first to - - - & this last time to Carrrington Mortgage. Looking through the paperwork that I received in regards to the sale I think Carrington Mortgage purchased my loan -/-/- but my first letter of contact from them was -/-/-. While - owned my loan they pulled my mortgage payment from my checking account twice a month, the - & - for the amount of $1300.00. My last payment made was -/-/- made to -. I assumed that Carrington would continue to honor the payment arrangements. When next payment came up on - - no payment was removed. I waited a few days assuming that things might be a slow because of the sale. I finally called Carrington regarding the payment not being pulled & was informed that I need to re-apply for this service and that because I was behind on the mortgage they would not consider me until I was caught up. When I inquired about being behind they told me that because they had yet to receive the - - payment I was now overdue ( - pulled this payment on


- -, - - & -, - - but I 'm not allowed to make these payments because Carrington does not accept partial payments ( - - is still missing according to their records ). We are risking our credit and losing our home, but would like to see Carrington continue to honor the same terms of our loan that was established with -. We would also like to see them take the partial payment - pulled and apply it to -/-/-. When that payment is applied we could then catch up on our loan with the cashiers checks that we have.