Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

FHA mortgage Application, originator, mortgage broker Colorado

We are trying to refinance our house. We had been with - which sold out to - - - and has now sold our mortgage to Nationstar. We have given written and verbal permission to Nationstar to share information with - - Bank to refinance. This process started the - week of -/-/-. For some reason the loan was being held up and not being released to - - Bank. We were finally able to find out that they were stating we had - liens on our house. It seems that when we bought the house and we used VA to purchase and then a few years later when we refinanced we went with FHA. The VA loan was never removed by either - or by - - -. So we have asked Nationstar to remove the VA loan as it is not correct, we are being stonewalled. We are told it would take a month to remove. I sent an email requesting that this should not take a month to correct an error of this type and was told that it would be considered and we will be notified -/-/-. I feel that our mortgage is being held hostage '' because they for some reason do n't want to release it to - -. I ca n't think of any other way to explain this. All the people who have been trying to obtain information are amazed as to the way we have been treated. The numerous people I have spoken to at Nationstar have been very unhelpful. I have even call the corporate office and the woman I spoke to was amazed that this was going on. We just want to move on and change companies and complete this process.