Equifax Credit Reporting Complaint

Credit monitoring or identity protection account terms and changes

Equifax Credit reporting department,

Credit monitoring or identity protection Account terms and changes Massachusetts

I pay for FICO score monitoring. A dispute over a drop in myscore has been logged with Equifax per the process with FICO. FICO claims they do not control the information provided by Equifax. Equifax just explained that my Equifax score is 'different ' from FICO because they use a different model to compute scores ... and if I want my Equifax score I must pay. We go around and around with FICO versus Equifax. No one will explain the formulas or their actual relationship.

Equifax customer in Massachusetts
Jun 25, 2015

* Source: CFPB Complaint Database

Equifax response to complaint:
Closed with explanation

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How Equifax handles Credit monitoring or identity protection complaints

Created with Highcharts 4.2.3EquifaxComplaint HistoryComplaints10/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20167/201610/201611/201612/201601020304050Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3EquifaxCredit monitoring or identity protection80.1%1.8%17.3%0.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit monitoring or identity protection0.1%65.5%14.6%18.4%1.2%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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