Other mortgage Loan servicing, payments, escrow account
Select Portfolio Servicing, Inc Mortgage department,
Other mortgage Loan servicing, payments, escrow account Connecticut
I started the modification ( RMA ) process with - in - of - After processing reams of paperwork, all of which were redundant items asked for over and over again, a modification was given in - of -. I was put into a 3 month payment trial which I lived up to. In - regular modified payments began. I was sent the modification agreement to be signed and notarized in duplicate. I signed and had notarized both and sent it in, but put a note on the bottom stating I was signing under duress as I was told this would be a principal reduction. It was a standard modification. They called and told me they could not accept this with the note and would not do the mod with the note. They said they would send - more forms for the original mod agreement. After 5 days I called and they said they had sent it. The woman I spoke with, - - on -/-/- asked me if she could fax it to me. I agreed, she faxed the form, I made a copy of said form and proceeded to have both notarized and placed my original signature on
the person faxing should have told you we did n't accept faxes. Why would she have faxed me then? Here we are after being told they were OVERNIGHTING another mod agreement -, said which never came. Called again and was informed I have been put back into foreclosure!! Something untoward is going on here. The only explanation that makes any sense to me is they are attempting to get out of doing the mod already offered and payments accepted until the last - I sent and they received on - -. They refused the - - payment ( of which I have proof of them receiving on time through - - ) so now they can claim I have n't paid, I guess. After nearly three years of being put through a ringer when I qualified from the very beginning and to now have them pull this kind of under-handed game with the roof over my head is reprehensible and unconscionable.
Select Portfolio Servicing, Inc customer in Connecticut
Jun 19, 2015
* Source: CFPB Complaint Database
Select Portfolio Servicing, Inc response to complaint:
Closed with non-monetary relief
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