PayPal Credit Card Complaint

Identity theft / Fraud / Embezzlement

PayPal Credit card department,

Identity theft / Fraud / Embezzlement Arizona

I was unknowingly made a member of PayPal Credit. Payments were routed without my permission to PayPal Credit rather than my chosen means of payment, my personal checking account and credit cards. I have questioned both membership and charges more than - times in sriting to PayPal without satisfactory answers. I have written to close the account without results. On - -, 2015, the Consumer Finace Protection Bureau ( CFPB ) filed federal charges against PayPal Credit for the same fraudulent practices and the court ruled against PayPal, confirming this illegal practice. I am filing personally to have the account closed and my contested charges cancelled.

PayPal customer in Arizona
Jun 19, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with monetary relief

Consumer disputes how PayPal handled their complaint

Created with Highcharts 4.2.3PayPalComplaint HistoryComplaints9/201310/201311/201312/20134/20145/20147/20148/201410/201411/20141/20153/20156/20157/20158/20159/201510/201512/201502468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PayPalIdentity theft / Fraud / Embezzlement39.4%21.2%39.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageIdentity theft / Fraud / Embezzlement0.2%13.6%6.8%2.6%0.9%17.4%57.7%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
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