PayPal Credit Card Complaint

Billing disputes

PayPal Credit card department,

Billing disputes District of Columbia

I am currently experiencing some of the problems listed out in the allegations, including an enrollment of Paypal credit without my knowledge, illegal billing practices ( I believe -, as well as a shocking inability to reach anyone at Paypal Credit - or PayPal - customer service who can help me figure out my issue. They are emailing me and calling me every day insisting I owe them money however I am seeing absolutely - activity in my account - in fact, I do n't think I have ever used their services. However, every time I call them I am on hold for close to 1 hour before having to hang up, and every time I email them, no one is able to help me reach a resolution or aid me in understanding where these charges are coming from. They are saying that my balance is $570.00. On - I called the CFPB to discuss my complaint and the representative directed me to file this form for an official complaint.

PayPal customer in District of Columbia
Jun 15, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3PayPalComplaint HistoryComplaints4/20135/20137/20138/20139/201310/201311/201312/20131/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20155/20156/20157/20158/20159/201511/201512/201502468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PayPalBilling disputes59.4%33.3%7.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.1%6.4%4.6%3.9%0.8%32.3%51.5%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
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