BB&T Financial Bank Account Or Service Complaint

Checking account Deposits and withdrawals

BB&T Financial Bank account or service department,

Checking account Deposits and withdrawals Georgia

When we opened our account, we were told by the branch manager that the - $100.00 of each check deposit into our business account would be made available the same day. We made - separate deposits at the same time and was able to log in online to see that we indeed had -, $100.00 hundred dollar pending transactions. Overnight, BB & T reveresed - of the $100.00 deposits charging us overdraft fees. This occurred on -/-/15. If the bank actually receives and deposit clears the same day, then the funds should also post the same day. Check - should work both ways and for the consumer and not just against the consumer. BB & T back dates deposits creating confusion. For instance, if I make a deposit on -/-/15 for $500.00 but only the - $100.00 is made available that day, then both online and the statement should read deposit of $100.00 on -/-/15 and $400.00 on -/-/15. We believe that deposits are actually cleared and posted on the same day but not credited.

BB&T Financial customer in Georgia
Jun 10, 2015

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Consumer disputes how BB&T Financial handled their complaint

Created with Highcharts 4.2.3BB&T FinancialComplaint HistoryComplaints3/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/20151/20163/20165/20167/201610/201612/20162/20174/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BB&T FinancialDeposits and withdrawals86.2%8.4%1.3%4.0%Closed with explanationClosed with monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals3.2%64.9%20.9%4.5%1.8%3.6%1.0%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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