Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Reverse mortgage Application, originator, mortgage broker Mississippi

My Mother had a reverse mortgage with Champion Mortgage. I have always had difficulties getting any response or cooperation with any person in a management position in this company. After her death the heirs followed all the procedures as instructed by Champion Mortgage. We sold the house and was charged a - attorney fee because they said the house was in foreclosure never were we informed that it was at anytime in foreclosure. In - we received a mortgage refund made payable to - - - Estate. I notified them that there was no Estate. I was told to return the check along with signed statements from each of the Legal Heirs stating that they were giving permission for the refund check be made payable to me, - -. I returned the check along with the required statements via the United States Postal Service. These documents were sent certified mail with a return receipt. I have received my copy of the return receipt that was signed on - - 2015. The Representatives at Champion Mortgage are saying now that they received the check and documents but can not find them. Phone conversations about this matter are now resulting in more lies, broken promises and unreturned phone calls. I still have been unable to speak to a supervisor or any - in a management position. We need this matter resolved asap and the refund due to the legal heirs sent to them. Thank You - - -