USAA Savings Consumer Loan Complaint

Installment loan Managing the loan or lease

USAA Savings Consumer loan department,

Installment loan Managing the loan or lease Texas

I have a loan secured by a vehicle with USAA Savings Bank NA. I had made my payment after speaking to a loan representative, as I was past due at the time, that posted on - -, 2015. This brought me due for - -, 2015. They repossessed my vehicle that same evening, after the bank closed. I was able to get my vehicle back the next day but I had to drive over - miles and take off work, from a brand new job. I have made the -/-/- payment. When I went to pay today for - -, the account on line is showing I owe for -/-/- and -/-/-. They can not explain but the representative is telling me that the website is wrong. I am still worried that they will take my vehicle while my account is current again. I can not explain how disrespectful and rude the person I spoke to during the period they took my vehicle was.

USAA Savings customer in Texas
Jun 03, 2015

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Consumer disputes how USAA Savings handled their complaint

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints4/20125/20126/20127/20128/201210/201211/201212/20121/20134/20136/20138/20139/201310/20131/20142/20143/20144/20145/20147/20148/20149/201410/201411/201412/20142/20153/20154/20156/20157/20158/20159/20152/20163/20166/20167/20168/201610/201612/20162/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsManaging the loan or lease60.0%15.7%20.0%2.9%1.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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