Discover Debt Collection Complaint

Non-federal student loan False statements or representation attempted to collect wrong amount

Discover Debt collection department,

Non-federal student loan False statements or representation Attempted to collect wrong amount California

Discover Student Loan has been holding onto $17000.00 of my money for over 3 months and is not returning the money to me or the company I used to refinance my student loans. I took a loan from Discover to cover my tuition ( Loan ID : - ) Discover sent a payment for my tuition to my school ( - - - for $17000.00 in mid - 2015. In - 2015, I refinanced all my student loans with - ( - ). So - sent a check for all my outstanding balance to discover on - -, 2015. - - has a rule that they wont accept funds from loan providers if the the student is enrolled in less than - credits. Since I was n't enrolled in - credits, - - returned the tuition payment of $17000.00 back to Discover in early -, 2015. I paid my tuition out of my pocket. Since then, I have been calling Discover on a weekly basis to have them return this $17000.00. I told them they can either send me a check or send it back to -. Every time I call Discover I get assurances that this matter has been resolved and the check will be mail out soon. To date I havent seen this money in my account ( personal or - student loan ). Please help me resolve this issue with Discover. It have been over 3 months and I need to money to pay off my student loans. Thanks, -

Discover customer in California
Jun 02, 2015

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

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https://www.discover.com/
224-405-1747
[email protected]
P.O. Box 30943 
Sale Lake city UT 84130
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