Western Union Money Transfers Complaint

International money transfer Wrong amount charged or received

Western Union Money transfers department,

International money transfer Wrong amount charged or received Massachusetts

On - -, requested a bank-to-bank transfer of $2600.00 - Dollars to a - bank account in -. $2600.00 was deducted from my bank account on - - but only $2400.00 was deposited into the recipient 's account on - -. Although I requested this to be a - dollar to - dollar transfer, Western Union insisted 'Government requires local currency to be sent '. Their investigation into this has provided no results in recovering the missing $150.00, stating the amount of local currency ( - PLZ ) is what was sent and received by the bank. It is indicating a dramatic rate conversion issue, but this is not clear. I do not believe conversion was required and Western Union incorrectly processed to convert. However, if so required, how is it possible so much money is lost in a direct bank-to-bank transaction. I truly feel money has been stolen from me and hope you can assist me to recover. Thank you

Western Union customer in Massachusetts
Jun 01, 2015

* Source: CFPB Complaint Database

Western Union response to complaint:
Closed with explanation

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