Citibank Consumer loan department,
Installment loan Taking out the loan or lease Massachusetts
I had an interest free '' deal with Home Depot to have a new roof installed. Total cost $14000.00. I was down to a balance of $1100.00 and was continuing to pay the minimum each month as well as interim principal payments. On my - statement I see that HD billed me $1600.00 in deferred interest since the complete loan as not paid by the end of -. In essence, I was billed $1600.00 on a balance of $1100.00. I call customer service and they claim this was clear '' in my monthly statement. My understanding from HD salesperson was loan was interest free through - of 2015. Never made clear that if there was $1.00 of principal outstanding HD would go back and retroactively apply 22 % interest. This is outrageous and abusive. I am - years old and feel that I have been taken advantage of by this huge corporation. Help please
Citibank customer in Massachusetts
May 30, 2015
* Source: CFPB Complaint Database
Citibank response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://online.citibank.com/ |
Phone | 800-870-1073 |
Address | 701 E 60th St N Sioux Falls ND 57104 |
Citibank | |
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