Wells Fargo Bank Account Or Service Complaint

Savings account Account opening, closing, or management

Wells Fargo Bank account or service department,

Savings account Account opening, closing, or management New Jersey

I visited a Wells Fargo located at - - - - in -, NJ on -/-/15. I went inside to make a withdrawal from my checking account. The teller that assisted me was named -.In processing the transaction - advised me that my savings account was closed.I informed her that I knew and that the account was closed because it was initially opened by a branch manager without my permission. - then persisted that I needed to reopen the savings account to avoid the $ - monthly maintenance fee. I told her I was avoiding the fee already by participating in a different activity which also allows me to avoid paying the fee. She told me that the fee is only waived if my checking account is linked to a savings account and simply said we can reopen that for you today it 's no problem ''. I told her I would think about it, took my withdrawal and left. The information - gave me was completely inaccurate and misleading and was simply an attempt to get a sale ''. I may not have looked like it because I was dressed in shopping gear, but I work for a bank myself and I know a little about deceptive practices that some individuals use to meet their sales goals. If I did not have inside knowledge, I may have once again fallen victim to these deceptive practices.

Wells Fargo customer in New Jersey
May 22, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/2016050100150200Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoAccount opening, closing, or management1.4%72.6%12.0%7.0%1.1%5.8%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management3.7%66.2%15.8%8.6%1.8%3.3%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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