Nationstar Mortgage Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

Nationstar Mortgage Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

-/-/2015NO return call regarding follow up by lorena ... .. received in mail letter from nationstar harrassing me..signed with no personal sifgnature but a title of nationstar mortgage llc - loss miitigation department dated -/-/15 stating account is 51 days past due the letter return address - - - - - -, -i researched my bank accounts and payments were cleared as previous conversations and documentations in this timeline .... -/-/15 $370.00 and -/-/15 $350.00 both cleared bank! why the harrassing letter! -/-/2015- @ nationstar -she received letter and they will be reviewing in depth the account. she will be back in contact 7-10 business days.. i explained my frustration again!! took payment over phone at no charge $350.00 confirmation # - vcb - if this errors or kicks out for any reason she will contact me asap! In addition to the complaint dated -/-/2015-/-/2015i called attempting to pay all past due even though i have received no help from Nationstar ... .. and told by the automated service that i owed past due of $ -however i was only allowed by the auto pay to pay $370.00 - i paid it no problem.. money is NOT the problem, competency


account info '' at that automated voice i was told i paid $350.00 on -/-/15 and the next payment was due -/-/-!!!!!!!! are you kidding me!!!!!!! Nationstar -!!!! there is no assistance, there is no competent person to EVER deal with to resolve an issue -continue reading to see my previous complaint Nationstar has said they can not open & gt ; & gt ; & gt ; Mailing copies of this email to Nationstar - - -, - - . - ; HUD and state Department of Housing! Nationstar Mortgage : - - - -, -. -/-/2015cc : HUDcc : California State Department of HousingAcct # -/-/2015Payment $ -Confirmation # -/-/2015Email notification received pertaining to above account # -notification account past due was past due-Second payment was made due to being out of town and unable to contact Nationstar-/-/2015Email notification received past due-/-/2015Contacted Nationstar -Spoke with - '' She confirmed that for unknown reasons both payments -/-/15 and -/-/15 received error codes!! Requested letter from Nationstar to credit bureaus and a letter for my file from Naitionstar regarding past due and not being notified of errors. -/-/2015- transferred to - who was rude and would ask a question then cut me off before I could take a breath and respond. - proceeded to ridiculously explaina confirmation does not indicate a payment being made! - would sigh and be very loud and rude! - said she 'd transfer to a manager. Manager refused to accept transferred callManager refused to talk or attempt to assist meManager instructed - to send me back to Account Resolution-/-/2015Transferred AGAIN to Account ResolutionSpoke to - who was again unable to assist! I was assured by - she would get me to someone to assist me. -- transferred me BACK to where i just came from and the manager refused to assist -/-/2015Spoke to - - - is an equal to - so she could not assist me any further than the last - people-/-/2015Spoke to - who assured me he was a manager. he quite simply gave me the email to send my request and frustrations ... not much help from him either. -/-/2015Conversation ended ... according to my iphone I wastedONE HOUR AND FOURTEEN MINUTESdealing with - at Nationstar!!!!!!!!!!! -/-/2015Sent this email to customer relations at -- to Nationst

Nationstar Mortgage customer in California
May 21, 2015

* Source: CFPB Complaint Database

Nationstar Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Nationstar MortgageLoan servicing, payments, escrow accountSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow accountSource: Consumer Financial Protection Bureau

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Contact Nationstar Mortgage

https://www.nationstarmtg.com/
888-480-2432
Shareholders@nationstarmail.com
PO Box 619098
Dallas TX 75261
Nationstar Mortgage
Nationstar Mortgage

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