Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

-/-/2015NO return call regarding follow up by lorena ... .. received in mail letter from nationstar harrassing me..signed with no personal sifgnature but a title of nationstar mortgage llc - loss miitigation department dated -/-/15 stating account is 51 days past due the letter return address - - - - - -, -i researched my bank accounts and payments were cleared as previous conversations and documentations in this timeline .... -/-/15 $370.00 and -/-/15 $350.00 both cleared bank! why the harrassing letter! -/-/2015- @ nationstar -she received letter and they will be reviewing in depth the account. she will be back in contact 7-10 business days.. i explained my frustration again!! took payment over phone at no charge $350.00 confirmation # - vcb - if this errors or kicks out for any reason she will contact me asap! In addition to the complaint dated -/-/2015-/-/2015i called attempting to pay all past due even though i have received no help from Nationstar ... .. and told by the automated service that i owed past due of $ -however i was only allowed by the auto pay to pay $370.00 - i paid it no problem.. money is NOT the problem, competency


account info '' at that automated voice i was told i paid $350.00 on -/-/15 and the next payment was due -/-/-!!!!!!!! are you kidding me!!!!!!! Nationstar -!!!! there is no assistance, there is no competent person to EVER deal with to resolve an issue -continue reading to see my previous complaint Nationstar has said they can not open & gt ; & gt ; & gt ; Mailing copies of this email to Nationstar - - -, - - . - ; HUD and state Department of Housing! Nationstar Mortgage : - - - -, -. -/-/2015cc : HUDcc : California State Department of HousingAcct # -/-/2015Payment $ -Confirmation # -/-/2015Email notification received pertaining to above account # -notification account past due was past due-Second payment was made due to being out of town and unable to contact Nationstar-/-/2015Email notification received past due-/-/2015Contacted Nationstar -Spoke with - '' She confirmed that for unknown reasons both payments -/-/15 and -/-/15 received error codes!! Requested letter from Nationstar to credit bureaus and a letter for my file from Naitionstar regarding past due and not being notified of errors. -/-/2015- transferred to - who was rude and would ask a question then cut me off before I could take a breath and respond. - proceeded to ridiculously explaina confirmation does not indicate a payment being made! - would sigh and be very loud and rude! - said she 'd transfer to a manager. Manager refused to accept transferred callManager refused to talk or attempt to assist meManager instructed - to send me back to Account Resolution-/-/2015Transferred AGAIN to Account ResolutionSpoke to - who was again unable to assist! I was assured by - she would get me to someone to assist me. -- transferred me BACK to where i just came from and the manager refused to assist -/-/2015Spoke to - - - is an equal to - so she could not assist me any further than the last - people-/-/2015Spoke to - who assured me he was a manager. he quite simply gave me the email to send my request and frustrations ... not much help from him either. -/-/2015Conversation ended ... according to my iphone I wastedONE HOUR AND FOURTEEN MINUTESdealing with - at Nationstar!!!!!!!!!!! -/-/2015Sent this email to customer relations at -- to Nationst