PayPal Bank Account Or Service Complaint

PayPal Bank account or service department,

Other bank product/service Making/receiving payments, sending money Florida

I used to sell my family 's older - on eBay, and insist on using Paypal as a payment method. In - of 2013, I sold - such device to a user in -. I 've successfully sold across the globe with no issues. After almost a month this particular user however, decided to initiate a damaged device claim against me via Paypal. In accordance with Paypal 's rules, I instructed the buyer to return the device, at which time I would refund his amount. The buyer, who turned out to be a scammer, sent a box to an address - zip codes from mine with an incoherent recepient ( - instead of - ). The Post Office would not release the box to me as my neither name nor address was on the ship to address. I contacted Paypal, who explained that they had already released the funds to this scammer ( in violation of their own terms, ) and insisted that I pay the negative balance of $370.00 in my account. I explained to them their mistake, as I had not received the unit and this was a clear violation of their terms. I spoke to - representatives of the company over - month, at which time they closed the dispute. I was then instructed that I needed to pay the amount ( $370.00 + approx $50.00 for shipping ) or I would be sent to collections. Seeing no choice as my credit rating was being held hostage. I complied. I did not know this Bureau existed or I would have immediately opened a claim/case then.