JPMorgan Chase Bank Account Or Service Complaint

JPMorgan Chase Bank account or service department,

Checking account Using a debit or ATM card Ohio

In - I opened an account with Chase Bank in - Ohio. On Saturday - - my wallet was stolen and my debit card was utilized for multiple transactions totaling in $880.00. My wallet was stolen at about - -, and I was unaware of its absence until approximately -. I had miss placed my phone and was unable to call to report it stolen so I used a disconnected cellphone through its wifi capabilities to message an ex of mine whom I still shared an account. He called the visa card fraud agency at - to report my cards stolen for me. First thing Monday - - I went into my local bank to report my card stolen. My personal banker spoke with the fraud department personally and filed the claims on the fraudulent activity for me per their specific instructions and informed me the money would be back in my account within 5 days. On - - I filed a police report with the local police, report # -. On Friday - - I called the call center after work to find out the status of my claim and I was informed it was being denied because it


the claim as he was instructed. Again my claim was denied, this time they said it was because of the short length of time in which I had been in business with them. I again requested to have it reviewed, this time the claim was sent to the executive office and again it was denied. This time they claimed it was because I was able to access it from a mobile device but I had not yet called to report it stolen. They acted as though they did not believe me that I was using a disconnected phone via wifi, and refused to acknowledge the fact they failed to deactivate the card after my ex-partner had called and reported it stolen through visa. I went into the branch the following day to see if there was anything they could do and they spent over an hour on the phone until they were informed there was nothing they could do for me and that they were to inform me Chase was terminating our relationship. On - - I received - checks from Chase in the amounts of ; -, -. The - for - is the exact amount for - of the fraudulent charges, the other does not match any of the charges. I do n't understand how they can pay me out for - of the fraudulent charges but not for the remaining charges if they claim it was due to my behavior/actions.