Rausch, Sturm, Israel, Enerson & Hornik, LLC Debt Collection Complaint

Credit card Disclosure verification of debt not given enough info to verify debt

Rausch, Sturm, Israel, Enerson & Hornik, LLC Debt collection department,

Credit card Disclosure verification of debt Not given enough info to verify debt Wisconsin

I have a payment plan with Rausch, Sturm, Israel, Emerson & Hornik Llc. By law I requested a letter with the information of how many payments I have left. I requested for that letter alnostv2 weeks ago and I never got it. I called em yesterday and asked bout it and the guy I talked to told me to call 1/2 hour later which I did. once I asked bout it again the guy hang up on me. I called - or - tines more without any luck finally I ended up talking to a different person who asked me for some information and told me he will get somebody to call me but nobody did. I called this morning again and after several calls in which I was left waiting until they hang up on me every time I finally talked to a guy whose namevas -. He asked me for the same information the other guy asked and promised me to send me an email with the info I requested but he never sent me the email and by law if I requested the info bout how many payments left I have they have to provide it but they never did.

Rausch, Sturm, Israel, Enerson & Hornik, LLC customer in Wisconsin
May 12, 2015

* Source: CFPB Complaint Database

Rausch, Sturm, Israel, Enerson & Hornik, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Rausch, Sturm, Israel, Enerson & Hornik, LLCComplaint HistoryComplaints11/20131/20148/201412/20145/20156/201500.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Rausch, Sturm, Israel, Enerson & Hornik, LLCDisclosure verification of debt100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDisclosure verification of debt1.5%15.4%4.9%1.4%76.1%0.7%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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