AES/PHEAA Debt Collection Complaint

Non-federal student loan Communication tactics called after sent written cease of comm

AES/PHEAA Debt collection department,

Non-federal student loan Communication tactics Called after sent written cease of comm Illinois

I am taking legal action against National Collegiate Trust/NCO but their servicer American Education Services keeps contacting me about the past due loans which I have wanted moved to another servicer. I had a rep ask me when I will make a payment when I advised her that National Collegiate Trust or NCO will have to contact my attorney which I advised them of several times. They removed the attorneys phone number which I am not why they do that, I have the copy of the retainer I signed.

AES/PHEAA customer in Illinois
Apr 30, 2015

* Source: CFPB Complaint Database

AES/PHEAA response to complaint:
Closed with explanation

Consumer disputes how AES/PHEAA handled their complaint

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