AES/PHEAA Debt Collection Complaint

Non-federal student loan Communication tactics called after sent written cease of comm

AES/PHEAA Debt collection department,

Non-federal student loan Communication tactics Called after sent written cease of comm Illinois

I am taking legal action against National Collegiate Trust/NCO but their servicer American Education Services keeps contacting me about the past due loans which I have wanted moved to another servicer. I had a rep ask me when I will make a payment when I advised her that National Collegiate Trust or NCO will have to contact my attorney which I advised them of several times. They removed the attorneys phone number which I am not why they do that, I have the copy of the retainer I signed.

AES/PHEAA customer in Illinois
Apr 30, 2015

* Source: CFPB Complaint Database

AES/PHEAA response to complaint:
Closed with explanation

Consumer disputes how AES/PHEAA handled their complaint

Created with Highcharts 4.2.3AES/PHEAAComplaint HistoryComplaints7/20139/201310/201312/20131/20142/20143/20144/20145/20146/20147/20149/201410/201411/201412/20142/20153/20154/20157/20159/201510/201512/20150123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AES/PHEAACommunication tactics97.7%2.3%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCommunication tactics2.1%20.3%4.2%1.6%71.5%0.3%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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