Santander Consumer USA Debt Collection Complaint

Auto Taking/threatening an illegal action seized/attempted to seize property

Santander Consumer USA Debt collection department,

Taking/threatening an illegal action Seized/Attempted to seize property Minnesota

I disputed the debt ( auto loan ) and sent a debt validation letter - different times to Chrysler Capital, they did not respond to either request with any proof, instead they closed the account and / or wrote the debt off -/-/-. -/-/- I woke up to find my automobile missing from my families drive way. I called the police to report it missing and they informed me that it had been repossessed. I told the officer i spoke with that it should n't have been repo 'd and wanted to report it as stolen. He then said that he would contact the company and find out what was going on and call me back. He called me back with a number for a company called - - - out of -. I called this place and they said I had to pay them money before they would release my automobile to me, I then stated that they were n't the original creditor, and that the original creditor closed the account and the debt was written off in -/-/-, and they stole my automobile. I then asked them to provide me with a contract or documents stating that I


that I still owed the debt even if it was written off and the account was closed that 's why my automobile was taken. I then informed them that I would be contacting other people about this because nobody had any right to take my automobile. At this point I had no knowledge who took it or where it was taken. -/-/- am. I called the non-emergency sheriff 's number and asked how I go about making an official theft complaint, the dispatcher took my number and said she would have an officer call me. I got the call and it came from the same officer I had spoken to the day before. He said that he could not make a theft report because it was n't stolen that the bank wanted their car back so it was repossessed. I told him it was taken by a - party debt collector illegally, and asked him if he knew who took it and where they took it. He stated that he did n't know. I requested the Police Report and picked it up later in the day, and found out that a company named - - out of - actually took my automobile at the direction of - - - who stated that Chrysler Financial gave the repo order. even though the debt was written off and the account was closed. - - - refused to release my automobile until I pay them money. I do not have any contract with - - - or - - and I do not owe either of them any money.

Santander Consumer USA customer in Minnesota
Apr 29, 2015

* Source: CFPB Complaint Database

Santander Consumer USA response to complaint:
Closed with explanation

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Contact Santander Consumer USA

https://www.santanderconsumerusa.com/
(888) 222-4227
https://www.santanderconsumerusa.com/customers/con
P.O. Box 961245
Fort Worth TX 76161
Santander Consumer USA
Santander Consumer USA

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