KeyBank NA Mortgage Complaint

KeyBank NA Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Utah

What Happened? Subject : Key Bank National Association Key Bank '' extending processing, not evaluating documents properly. - submitted - requesting modification result from Separation settlement. - has noted that a financial hardship does exist as a result of the marriage separation due to the extra cost involved. - has provided all required documents to Key Bank, only to be denied. Key Bank commenced double tracking while homeowner was acting in good faith under the DOJ/ - States Attorney Generals Agreement : the National Mortgage Settlement Agreement. Key Bank is discriminating against homeowner claims, in a form of reverse discrimination ; holding the mortgage in extended processing, denying a loan modification while homeowner is qualified. This homeowner, feels that her case has been unfairly treated for the following reasons:1. No active single point of contact, constantly changing, when calls made to the single point of contact, routine routed to the collection department, never the same contact person. 2.


Consumer Finance Protect Bureau guidelines : to request a - mortgage principle reduction and or the HELOC forgiven. 5. Homeowner has a - mortgage and HELOC with Key Bank Account numbers : 1 ) - and 2 ) -. 6. Key Bank has made a formal demand to start foreclosure proceedings on the Account number : - : dated - -, 2015. 7. Key Bank has started a double tracking procedure on - -, 2015 while homeowner is trying to work out a solution with in the HAMP guidelines. 8. Homeowner is in a state of fear created by the collection tactics by Key Bank collection department. The Banks ' failure to discharge their required loan modification obligations, during homeowner 's honest attempt to save their home from foreclosure. Alleged violations, included, but are not limited to, the following : a ) Failing to perform proper loan modification processing ; b ) Failing to manage processing agents and special points of contacts, therefore causing the processing center unable to handle homeowner 's caseloads, a form of mortgage discrimination against homeowners.