JPMorgan Chase Bank Account Or Service Complaint

JPMorgan Chase Bank account or service department,

Other bank product/service Using a debit or ATM card New York

I disputed charges on my credit card since - 2012 .The bank responded with a letter of investigation that I should exercise patience within - days for the merchant to respond and I waited.. After - days I contacted the bank about my disputes, to my surprise the bank said that the merchant had not respond back and sometimes it takes - days. - was never given a temporary credit as the law requires and till today .Before the - days, I lodge a complaint with the bank again with their escalate department and I was told that the matter had been resolved in my favour and I should be expecting the refunds in my account soon within - days.and they are only waiting for their manger to give the apprpval .I sent faxes, made calls and visit branches and they refused to credit my account.I was advised by the court to lodge complaint to your office - before I sue them if the matter is settle.Please kindly use your good office to intervain maybe the matter could be settle.Thanks for your cooperation and assistance.