JPMorgan Chase Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

JPMorgan Chase Bank account or service department,

Checking account Problems caused by my funds being low Ohio

My checking/debit card account is in overdraft and has been rolled over several times now. The - overdraft for - should not have occurred because the funds were put into my account @ - on Fri., -/-/- which covered it. The overdraft of $13.00 occurred on the evening of the -/-/- after banking hours @ our branch. The overdrafts continued to mount to $130.00 by -/-/-. After - or - heated conversations with the branch bank manager she took $15.00 off for extended od fee reversal and $19.00 off for extended overdraft on -/-/-. This left overdraft expenses at $100.00. Their online customer service representative said they could do nothing more to correct the problem. However this account should never have gone into overdraft in the - place. The tellers at the bank have told me that if an account is in overdraft during the week, the customer is giving until Friday of that week to correct the credit. But if not taken care of before Friday, a $15.00 charge is attached. If not taken care of by the Monday of the following week a $34.00 charge is attached. - more $34.00 is allowed and that is all. This was my understanding of the overdraft circumstances with Chase but it has not be the case with this situation or in other situations with Chase. My account started in -/-/- so my history with them is not long in nature as accounts go. So going over all my statements and history should not be a problem. Also they stated that anything under $5.00 is not given an overdraft but I believe there were charges on less than $5.00 as well which I was unable to have removed. The result I expect from this is that my account be restored without overdrafts at all ; with a balance of $22.00 in it instead of a negative amount of - $100.00.

JPMorgan Chase customer in Ohio
Apr 22, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with monetary relief

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
[email protected]
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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