PHH Mortgage Mortgage Complaint

PHH Mortgage Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Arkansas

I am - military. I 've had a mortgage loan with PHH since -/-/-. I 've never missed a payment until last year. In - of last year I found out my husband was - from the military and I would be the only - with a job and we have - kids. I contacted PHH ( - - ) in -/-/- to request aid with my load. She had me fill out some forms and submit tax returns, pay and bank statements. Since then we have gone back and forth. She continues to ask me for the same forms and documents I 've already submitted multiple times. She will tell me that 's all she needs and my case will be submitted but a month later she sends me an email asking if I still want to do a deed in Lieu request and again asks me for the same forms again. This has been happening for almost a year. My husband got out in - of last year and I started missing my mortgage payments. My credit is ruined and my deed in lieu of still has n't been submitted. I 've contacted her supervisor ( - - ) and she had - - contact me again ( a month after I contacted her ) asking for the same things I 've sent at least - times. I 'm stuck and do n't know what I can do. No one can be this incompetent of they must be playing with me so they do n't have to help.