PayPal Credit Card Complaint

Credit determination

PayPal Credit card department,

Credit determination Virginia

On - - 2015, Paypal Credit conducted, without my authorization, a hard credit check on my credit card account and reported this check to - - on - - 2015. I did not verbally or in writing do a PayPal Credit application. I did not contact Paypal Credit for a new card. I did not contact Paypal Credit for a new credit limit or a different interest rate for my existing PayPal credit card account. I tried, unsuccessfully, to resolve this with PayPal Credit by phone on - -. I have sent PayPal Credit a letter demanding that they provide me with proof of my authorization to conduct a hard credit check on my account - which is good standing. It is my understanding that if I did nothing to merit such a credit check that PayPal Credit must legally take action to have this report removed from my credit record.

PayPal customer in Virginia
Apr 15, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3PayPalComplaint HistoryComplaints10/20132/201411/20144/20155/20156/20157/20158/20159/201510/201511/201512/201500.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PayPalCredit determination86.7%13.3%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit determination12.4%9.7%1.0%1.0%2.3%73.2%0.4%Closed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
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