URS Holding, LLC Debt Collection Complaint

URS Holding, LLC Debt collection department,

Non-federal student loan Improper contact or sharing of info Talked to a third party about my debt New Jersey

I paid off a debt I had to a college I attended, At the same time, I paid it off, I received a statement from a collection agency named Enterprise Recover Systems, -, Illinois, that there was a current amount due. I explained that I paid it directly to the school and might have missed their correspondence, since I had just moved. They confirmed with the school and told me I was paid in full. I recently checked my credit report and notice I have them listed on my report and I called to discuss the matter. They claim that there is still a balance that is unpaid, I had asked them why did n't they send me any correspondence about a balance due. Instead they reported it and now it it listed on my credit report. She told me they do n't operate that way. How is it that I was professional enough to call them and address their - letter and they are not professional enough to call me or send me a letter regarding a past due amount? Of which I already paid?