PayPal Bank Account Or Service Complaint

Other bank product/service Making/receiving payments, sending money

PayPal Bank account or service department,

Other bank product/service Making/receiving payments, sending money Washington

Explanation of complaint against PAYPAL Account : ( -- ) PAYPAL re-charge of $380.00 on -/-/- to my - - - Credit card- - - Account Number : ***************** ( mastercard ) I am filing this complaint against PAYPAL because they have recharged my - - - ( - ) credit card account on -/-/- for $380.00, money that I do not owe to E-bay seller - - ( screen shot of - page ). PAYPAL has not only failed to do a due diligence investigation into the seller 's account transactions, but they are charging me for a product that I had bought and returned, and which in turn the seller resold on E-bay. In response to B of A 's letter of -/-/- where the back wanted an explanation of charges ( see attachment - ), I faxed the bank the documents they requested where I contested the charge of $380.00 that - wants me to pay back to PAYPAL ( see attachment - ). I wrote - an explanatory letter about the charge of $380.00 that I was contesting ( see attachment -a and -b ). In the documents that I originally faxed to - I explained


re-advertised and re-sold on E- bay on -/-/- for $280.00 ( see attachment -, -, - ). The seller is lying about not receiving back the item and PAYPAL has failed in conducting an investigation of their client 's claim. Instead, PAYPAL conveniently rebilled me credit card account with - ( see screenshot of - page ). I am also including all the documents that I originally faxed to - ( Attachment copies A ) I would like PAYPAL to do their job competently and reverse the charge of $380.00 from my - account and not harass me with spurious claims from disreputable E-bay sellers like - -. Thank you, - -

PayPal customer in Washington
Apr 04, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with explanation

Consumer disputes how PayPal handled their complaint

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
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