U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management Minnesota

My name is - - and I work at - - -. I am writing this with - - who is a client of mine. - is - and has a difficult time understanding -, so she has asked for me to help her. - had some certificates of deposit with US Bank from - that she wanted to withdraw. - went to the US Bank locations in - - and - - -. - states that both locations did not help her or show her what happened to these funds. It is possible due to - 's age that these funds have been withdrawn, however US Bank. When she went into the US Bank locations she was told they do not have record of those certificates. - would like to see proof of what happened to these funds. Whether they were withdrawn or transfered, she believes that she should be shown a statement or some sort of proof instead of being told they do n't have those records. We did contact US Bank over the phone to inquire about this and were told that this information could only be completed in one of their offices.