PayPal Credit Card Complaint

Late fee

PayPal Credit card department,

Late fee Virginia

Billmelater charged me a late fee of $35.00. When I called in to make the payment in - the system told me the payment was due so I made it. I had already made a payment earlier that month. So, when I went to pay this month they said I was past due and charged me a late fee. My payment was made - day before the cycle date. This ended up being the - payment I had made for the month of -. They refused to waive the late charge.

PayPal customer in Virginia
Mar 29, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with explanation

Created with Highcharts 4.2.3PayPalComplaint HistoryComplaints7/20139/201311/20133/20143/20155/20157/20158/20159/201510/201511/201512/201500.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PayPalLate fee42.1%57.9%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLate fee0.6%32.9%52.7%3.0%7.6%2.8%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
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