American Honda Finance Corporation Consumer Loan Complaint

American Honda Finance Corporation Consumer loan department,

Vehicle lease Managing the loan or lease Florida

I purchased a new vehicle which included a payoff of my old car. The car dealership mailed out the payoff to my finance company on -. The finance company received the check, applied it to my account and then reversed the credit and returned the check to the car dealership. ( The finance company has yet to provide a reason why ) The dealership mailed another check on -/-/15 the check was received and has since cleared the bank. I have called the finance company several times. I have given them the tracking number and check number of the check. Nothing has been done, I am still receiving calls about the account being past due and I have been told that if this were not resolved that the payment will be reported to the credit bureau as a late payment. I called and left a message for a supervisor to call me back and it has been over a week and no call. I was dealing with another representative as I have been calling about this issue for over almost a month. The rep was handling it, but I have not heard back from her either and nothing has been resolved.