Discover Credit Card Complaint

Other

Discover Credit card department,

Florida

I have disputed this - times but discovercard must be in cahoots with - gym. I joined the gym and signed a contract for the regular membership in -. Then, last - of - I decided to get a personal trainer at this gym. I talked with them and they said a 3 month program was what I needed. So I completed the 3 months. ( Actually, my - - went up so I could n't finish and that 's another story - trainer was going to keep my unused sessions for later, when bp was better. I have texts about this. The texts also prove my point of not even KNOWING of any contract as I am asking the trainer about my sessions E-PIRING after - months ) So in - of - I get my discovercard and it shows they charged ANOTHER $300.00 for a fourth month! I went from the mailbox directly to the gym. This is when I was told I hadto cancel my trainer sessions at least 30 days prior to ending and since I did n't have 30 days until the NE-T billing date, I would be charged ANOTHER $300.00. I was confused as


n't figure it out how I had n't known better, or known ''. Next day, I went back and had the girl behind the counter print me out my contract. Turns out I had -. - was the original that I had signed, and - was for the trainer and it WASNT signed and I had n't seen it! That explained it! They had gotten sloppy. They 'd also lost anything about me, like my diet from my dietitian, the original pre-workout measurements, etc. So when I called Discover card, I was told that this would be taken care of no problem, since there was no signed contract. I also still have text messages with my personal trainer where I ask if I have to do anything like talk to the big shots '' to be sure they keep my unused sessions until my - - improves, which is after my 3 months expire. He should have told me they DONT E-PIRE and I need to CANCEL 30 DAYS OUT!. I do n't think he was trying to scam me though. I hope not. I think they messed up and wanted to get $600.00 more, like they normally would. Maybe they did it on purpose, do n't know. I just know my credit company should have went my way with the dispute. Their evidence they showed in the dispute was the UNSIGNED CONTRACT!! I said that is MY EVIDENCE!! What kind of country is this if they can truly do this? I think Discover is just incompetent or in cahoots, as I said before. Please help me. I refuse to pay this but am afraid it will ruin my credit and I have always strived to be a good citizen. I must say I 'm disenchanted. How could this happen? Nothing means anything anymore. A blank contract is good enough? How could they be so ignorant or did something change with contracts I 'm not aware of??? Thank you for your help.

Discover customer in Florida
Mar 20, 2015

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

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https://www.discover.com/
224-405-1747
[email protected]
P.O. Box 30943 
Sale Lake city UT 84130
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