Toll Brothers Inc. consumers have reported over 12 official complaints. Out of the 12 consumer complaints against Toll Brothers Inc., 25% were disputed by the consumer (i.e. the consumer was not happy with how Toll Brothers Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Toll Brothers Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 6 | 17% |
| Credit decision / Underwriting | 3 | 33% |
| Settlement process and costs | 2 | 50% |
| Loan servicing, payments, escrow account | 1 | 0% |
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Stop CallsToll Brothers Inc. Mortgage application, originator, mortgage broker April 6, 2017 - We submitted a loan application # - in -/-/- with TBI Mortgage Company - - - -, PA - - - Mortgage Loan Officer - # - and received a pre-approval with the contingency of selling our current residence and selling one of our vehicles prior to closing. The home we are purchasing is a new home construction and was scheduled to be completed in -/-/-. We received documentation with the specifics of the loan a few days after the initial pre-approval of up to $850000.00. During the process of adding upgrades and specifications, - - our Sales Associate for... |
Toll Brothers Inc. Mortgage application, originator, mortgage broker January 7, 2016 - I bought a house from Toll Brothers in - VA. Toll brothers always recommended us to use their TBI mortgage. I signed up for a rate lock ( at 4 % ) with a promise that TBI Mortgage will renegotiate a lower rate if the rates dropped or if I could find a lower rate else where. The rates dropped really low once and I called them and asked if my rates changed. The agent agreed that my rate has dropped to 3.875 % and he is put in a renegotiation and get back to me in 2 days. He called me back after two days and said that my renegotiation has been declined because I am too far away from closing. a... |
Toll Brothers Inc. Mortgage application, originator, mortgage broker January 6, 2016 - Hello, I purchased a home to be built from Toll Brothers in - VA. I was informed that I have to get a loan approved by TBI underwriters in order to be able to purchase a home, but I was also told that I can shop other lenders as well later if needed. I submitted all my documents to TBI and I had a credit score of over - and so, they quickly approved me and I went ahead with my loan. During 2015 -, while there were discussion around the Fed interest rate hike, I asked TBI if I can get a rate lock for my home and TBI provided me with a rate lock, but with a - % fee if I chose to go ... |