Resources for resolving common issues with Toll Brothers Inc. products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Toll Brothers Inc. and work to get a response. After your complaint is forwarded, Toll Brothers Inc. has 15 days to respond to you and the CFPB. Toll Brothers Inc. is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
Toll Brothers Inc. Mortgage application, originator, mortgage broker April 6, 2017 - We submitted a loan application # - in -/-/- with TBI Mortgage Company - - - -, PA - - - Mortgage Loan Officer - # - and received a pre-approval with the contingency of selling our current residence and selling one of our vehicles prior to closing. The home we are purchasing is a new home construction and was scheduled to be completed in -/-/-. We received documentation with the specifics of the loan a few days after the initial pre-approval of up to $850000.00. During the process of adding upgrades and specifications, - - our Sales Associate for... |
Toll Brothers Inc. Mortgage application, originator, mortgage broker January 7, 2016 - I bought a house from Toll Brothers in - VA. Toll brothers always recommended us to use their TBI mortgage. I signed up for a rate lock ( at 4 % ) with a promise that TBI Mortgage will renegotiate a lower rate if the rates dropped or if I could find a lower rate else where. The rates dropped really low once and I called them and asked if my rates changed. The agent agreed that my rate has dropped to 3.875 % and he is put in a renegotiation and get back to me in 2 days. He called me back after two days and said that my renegotiation has been declined because I am too far away from closing. a... |
Toll Brothers Inc. Mortgage application, originator, mortgage broker January 6, 2016 - Hello, I purchased a home to be built from Toll Brothers in - VA. I was informed that I have to get a loan approved by TBI underwriters in order to be able to purchase a home, but I was also told that I can shop other lenders as well later if needed. I submitted all my documents to TBI and I had a credit score of over - and so, they quickly approved me and I went ahead with my loan. During 2015 -, while there were discussion around the Fed interest rate hike, I asked TBI if I can get a rate lock for my home and TBI provided me with a rate lock, but with a - % fee if I chose to go ... |