Review and analysis of over 25 complaints against JPMorgan Chase & Co.
JPMorgan Chase & Co. consumers have reported over 25 official complaints related to Managing the loan or lease. Out of the 25 consumer complaints against JPMorgan Chase & Co., 12% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase & Co. responded to their complaint) and 100% were processed in a timely manner. 4% of consumer complaints against JPMorgan Chase & Co. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.
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JPMorgan Chase & Co. Consumer Loan managing the loan or lease May 31, 2016 - On -/-/-, my business partner and I purchased a - Jeep Wrangler Rubicon from a person representing himself as the rightful owner. The vehicle was accompanied with a Clear, Lien Free title which we were able to verify with the state of - in which the vehicle was title. We sent the title off to our agent in - where we operate a business. A week later, our agent in - notified us that the vehicle had been reported as stolen. How can this be if we have possession of the vehicle with a lien free title? After investigating this matter further, we discovered the previous owner, now re... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease May 31, 2016 - Chase Auto Finance did not post my payments, has been charging me late fees for years and now repossessed my car. Do not do business with these crooks!... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease May 26, 2016 - The above mentioned account is being reported as severely derogatory on my credit report. Late payments being reported : 60 days past due as of - - to - -, - -, - -, - -, - - to - - 30 days past due as of - -, - -, - -, - - to - -, - -, - - After several statements and confusing correspondence I do not believe that this account is accurately being portrayed on my credit report. I have strong reason to believe that some of the information that is being reported on my credit report is inaccurate. So to clarify ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease May 22, 2016 - I have a car loan with Mazda Capital Services ( serviced by Chase ). My minimum monthly payment is $290.00. I have paid, from the beginning of the loan on, $300.00 each month, with the expectation that the $9.00 paid over the minimum monthly payment amount be applied towards principal on the loan, reducing the principal for the remainder of the loan, and in effect also reducing the interest for the remainder of the loan. Upon reviewing a monthly statement from Chase, I came to the realization that Chase has been applying the monthly payment overage to the following payment by default. ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease May 22, 2016 - Chase is inaccurately reporting the status of my auto loan. They have misrepresented my payment history to the credit reporting agencies, after promising to correct it and are trying to collect payments I 've already made. I 've attached proof of payment, and a recorded phone call and proof of my claims.... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease May 17, 2016 - I have a Home Equity Line of Credit with Chase. After I completed a loan modification with my mortgage in 2011, Chase tried to coerce me to do a loan modification on my loan with them. I refused because of the low interest rate. They then repeatedly called me to say I was late or had missed a payment, I knew I had not and when I asked them to indicate when I had been late or missed a payment they were never able to confirm that I was. After reporting to the credit agencies that I had been late 5 times on my monthly payments they forced through a loan modification without my approval and added ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease May 2, 2016 - Chase requested that I pay them for a delinquent credit card account. I asked for them to validate the account but they were not able to do so. Since they could not validate the account I requested they remove it from my credit file and not contact me any longer. They left it on my credit file and wrote the debt off sending me a - to file with my tax return. ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease April 10, 2016 - Chase Auto Finance refuses to let me make extra principal payments on my loan via online bill pay service from my bank. The demand that I either send a paper check or use there website for principal reduction.Online bill pay like i do on all my debts would result in them treating it as prepayment for future months. This prevents me from trying to save interest and pay down my loan balance faster. ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease April 9, 2016 - CHASE AUTO FINIANCE- I PAID MY CAR OFF IN FULL, NOW THEY DROPPED MY CREDIT SCORE - POINTS!!! ON ALL - CREDIT REPORT AGENCIES ... NOW I GET TO DEAL WITH THE DISPUTE GAME THEY PLAY AND WALK AROUND FOR 45 DAYS WITH UNTRUE REPORTED FRAUD INFORMATION WITH MY NAME ON IT FROM THIS COMPANY!!! CHASE ... .... THIS IS FRAUD AND SO IS THIS BANK.I AM SO TIRED OF DEALING WITH CHASE AND THE FRAUD GAMES THEY PLAY ... I HAVE ALREADY DEALT WITH THEM WITH MY HOUSE ALSO..THIS COMPANY HAS DISTURBED BY LIFE WITH THEIR CORPORATION DEFECTS, NOW ... I GET TO GO THRU THE TRAMA OF THEIR BUTTON PUSHING WAYS TO DEST... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease April 5, 2016 - I got an auto loan through Chase and could n't make the payments so they eventually charged off the account. After the account was charged off I paid them for the balance of the charged off amount but they are still reporting to the - major credit bureaus that I have an unpaid charged off balance. ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease April 4, 2016 - Leased a - from - - - ( Chase Bank ) 3.5 years back- lease had a buy back provision at the end of the lease which I used about 35 days back. In the process of buying the car they offered financing which I accepted and they collected $850.00 as part of the finance contract buying the car. My first payment was due a couple of days ago, and they are still holding on the the sales tax money needed to register my car. I am a retired auto dealer and have decades of experience financing and titling cars in Idaho, and right now I am driving an unregistered vehicle. The instructions with ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease April 4, 2016 - -/-/-, we have contacted Chase at the auto service line -, had numerous conversations with customer specialist to obtain duplicate copy of the title for our paid off auto loan from -/-/-. Without the pink slip/title, we are unable to sell or get rid of the car. There were so many back and forth with the customer service line, them telling us one thing after another, and nothing really being resolved. They kept mentioning about California State being complicating and finally gave me a name. With that, Chase representative told us to fax the request and we did to the specific fax li... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease April 4, 2016 - Opened an Auto Loan from Chase and made my first payment ~10 days early. Chase calls the other day and tells me that my first payment is late, DESPITE seeing the payment I had made on my account. When I explained to the representative who called what happened, she said that if you make payments via the automated phone system, then the payment will go to principle sometimes. She said she would take care of it but I still do n't know if this impacted my credit or my standing with Chase. ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease April 2, 2016 - I purchased gap insurance from the dealership where I bought a car -/-/-. After paying down my loan for almost 1 1/2 years, I decided I wanted to cancel my gap insurance since I was no longer underwater on my loan. My gap insurance contract states that refunds will be pro-rated before the end of the loan period. On - -, - I sent written notification to cancel my gap insurance to the insurance agency for the gap insurance policy, - - -, and it was received by them on - -, -. - from the - - left a voicemail on my cell phone on - - stating that " ...... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease March 21, 2016 - When I got this loan in - it was promised by both the bank and dealer that if I made payments on this vehicle for twelve months they would then lower the interest rate on this vehicle loan. This never happened. It is now - and the rate is still excessively high and does not qualify for refinancing. This bank is very misleading and I can not wait to get rid of the loan. ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease February 29, 2016 - I terminated the lease I had with Mazda Capital Services ( JP Morgan Chase Bank ) in - - due to a total loss. I followed all appropriate steps of notifying my auto insurance and Mazda Capital Services ( MCS ) and the claim was filed and funds transferred within a couple months. In - I received a bill from MCS for $ -. I called to inquire about the bill and MCS told me they showed no balance due and my account should be closed. Then they sent me a paid in full letter. All of this is documented through conversations with MCS and documents I uploaded to - Auto Insurance. One month... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease February 12, 2016 - Chase auto finance has repeatedly refused to report accurate information to the credit bureaus in regards to an auto loan that I have with them. Now they have decided to not report the loan at all and deleted the entire account from my credit report. This was done after I asked for them to report the correct balance owed to the credit reporting agencies. The loan was only being reported to - of the - bureaus and the balance they reported each month was the same -, instead of the actual balance. Every call made to the executive office was ignored, until I finally escalated the issue to... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease February 11, 2016 - I recently paid off a vehicle with Chase Auto Finance, the exact date being - - ( considering we were n't allowed to submit payments - - - ). The normal procedure as stated on the website was then to issue me my title to the vehicle within two business days. Well, it has been over a month and I have yet to receive it. I have called numerous times and each time I speak to someone they have to issue a " request '' to a different department to get my release issued and title mailed and also, to close my account. They then give me a ten day deadline, and ask that I call after the te... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease January 25, 2016 - We have had this auto loan with Chase Auto Finance since - and have always made our monthly payments. In - of 2015 our financial situation changed and we needed to sell the vehicle. We listed the vehicle on - and found a buyer for the vehicle. The buyers wanted to wire the funds directly to Chase as the buyer was in another state. I contacted Chase for the official payoff amount ( which is what the buyer paid ) and to get the wire transfer information from them. I was notified by the buyer when the funds were delivered and then I called Chase to see if the loan was satisfied and the f... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease January 22, 2016 - I purchased a van with an auto loan with Chase on - 2015. On - 2015, I refinanced the auto loan with Chase. I signed and sent back the new loan, and the phone representative and the branch employee informed me the old auto loan will be paid with the new auto loan. It has been 3 months now, but the old auto loan is showing I am delinquent, I received letter from Chase saying my loan is past due, and my credit score has dropped from - to -. I have called the Chase auto loan dept, and they have escalated the matter but it has been 3 months and counting. ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease January 21, 2016 - My car is financed with Chase, I bought the car on -/-/14 and my first payment was made on -/-/14. I went into - - - - - to open a secured loan and credit card in an attempt to rebuild my credit, the Manager told me the car was not on my credit report and advised me to go contact them to get them to report the car, I went into the - Branch - and they called the credit department with auto and I spoke to someone and he assured me it would be taken care of in no later than 6 weeks, I called after the new year to check on the status and spoke to - - - ext... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease January 17, 2016 - This is a notice to cease unauthorized inquires into my credit report and a formal demand that you immediately contact the credit reporting agencies and bureaus to have your illegal inquiries removed. While checking my personal credit report from -, I noticed an inquiry made by your organization. The details of the inquiry are as follows : Address Identification Number : - Inquiry made on : -/-/2014 Inquiry made by : CHASE AUTO I did not approved your organization, or any person associated with your organization, to make such an inquiry. This violates the Fair Credit Reporting Ac... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease January 11, 2016 - My - father took out a car loan with Chase Bank. He is nearly - and can not hear. I am his child. I manage his financial affairs for him. When he set up the account and took out the loan, he expressed to Chase Bank that it was acceptable for me to contact them regarding the account and to make his payments for him. Despite this, when I went to make the initial payment, they would not allow me to make the payment for him. Thus, his initial payment will be late. When I called Chase to make the payment for him, they would not allow me to do so. When I asked for the telephone number of the a... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease January 7, 2016 - I leased a - Mazda - on - -, - from - - - in - CA. I traded my previous car a - Mazda C-7 in place of the new vehicle. On - -, I sent - -, Finance Manager at - - -, signed authorization to pay off my previous car loan. On - - - - called to ask me to come in to the dealership and sign a new lease contract, no reason was given why, I assumed there had to have been an error on the previous contract. - - stated over the phone that " the good news about a new contract was that my first payment on the lease was going to be due on ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease December 23, 2015 - I paid my loan in full on - -, 2015 and never received a lien release letter nor did the State of New York Motor Vehicle Departmen receive this informationt. I have requested a lien release letter and my title from Chase Bank numerous times both which the representatives and senior representatives have not been able to provide. I have been told that they have mailed a letter and yet to date I have no such letter. I contacted NY DMV and they informed me that they do not have my title and that the bank has this information and should have provided it to me when the vehicle was first bought... |