JPMorgan Chase & Co. Consumer Loan Complaint

JPMorgan Chase & Co. Consumer Loan department,

Vehicle lease Managing the loan or lease Texas

I terminated the lease I had with Mazda Capital Services ( JP Morgan Chase Bank ) in - - due to a total loss. I followed all appropriate steps of notifying my auto insurance and Mazda Capital Services ( MCS ) and the claim was filed and funds transferred within a couple months. In - I received a bill from MCS for $ -. I called to inquire about the bill and MCS told me they showed no balance due and my account should be closed. Then they sent me a paid in full letter. All of this is documented through conversations with MCS and documents I uploaded to - Auto Insurance. One month later I received another bill for the same amount. Again I called MCS who informed me there was zero balance, again told me they would close my account, and again I received a paid in full letter on -


In - -, I received another letter, this time from United Recovery Systems claiming I owed MCS / JP Morgan Chase Bank over $900.00 and was delinquent in paying it. I called MCS, who only told me my account had been transferred to the collection agency and when I asked why I was forwarded to voicemail, to which I have not heard any response from. I then called URS myself to learn more. URS told me that this $ - debt is completely unrelated to the $700.00 previously communicated to me and that the only information they had about the charge was that it was an insurance deductible. I confirmed with - and MCS that I have no outstanding payments for my insurance ( in fact - also thought the claim was closed ). I did not get any notice of this $ - debt from MCS or Chase Bank before it was considered a " long outstanding '' debt and I have been very communicative about any other written notices received. As I have not been given any real reason as to why this debt is owed and I have been told numerous times that my account is paid in full and I have zero outstanding insurance payments or deductibles I am disputing this charge. I have already sent notification of this by mail to Mazda Capital Services, -, and the Office of the Texas -. I wish to submit my complaint and dispute here to official record it with the CFPB and ensure it is addressed. Thank you!