Review and analysis of over 1,771 complaints against HSBC
HSBC consumers have reported over 1,771 official complaints related to Loan modification,collection,foreclosure. Out of the 1,771 consumer complaints against HSBC, 24% were disputed by the consumer (i.e. the consumer was not happy with how HSBC responded to their complaint) and 99% were processed in a timely manner. 0% of consumer complaints against HSBC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
HSBC Mortgage loan modification,collection,foreclosure December 17, 2015 - Due to a pending divorce from my spouse, I requested a loan modification from my Lender, HSBC, and received an approval today wherein they lowered the payment. However, the interest rate was not changed and is still 9.25 %. This is predatory lending because the current interest rates are 4 % or less and mine is more than double. It appears that they only reamoratized my 30-year mortgage and included my taxes and home insurance payment into the mortgage payment. Previously I paid the principle and interest only and was responsible for paying my yearly taxes and home insurance on my own separate... |
HSBC Mortgage loan modification,collection,foreclosure December 17, 2015 - We ( my wife and I ) working with a Forensic Mortgage Analyst found that our mortgage had been handled improperly and are looking for relief. The big " Banksters '' were bailed out with our tax dollars. The States fined the banks and won money from the banks. I am an individual working to be a good citizen. I want to know where my bailout is??? Please read attached Forensic report for more information. ... |
HSBC Mortgage loan modification,collection,foreclosure December 15, 2015 - My wife and I received a call from a person identifying herself as - -, an employee of HSBC Beneficial and employed in the Underwriting Department. She contacted us regarding an offer to modify our loan and faxed us - pages of information describing the process. The information we received stated that our monthly mortgage payments would be reduced by several hundred dollars as well as the interest rate. The information stated that we would first have to make 3 trial payments of $880.00 beginning on -/-/2015. The next 2 payments would be due on the - of the month for the sam... |
HSBC Mortgage loan modification,collection,foreclosure December 3, 2015 - I am contacting the CFPB for help in trying to deal with my mortgage company, HSBC Mortgage Service Center. Please see the attached original mortgage note which shows this loan originated on -/-/- with the original principal balance of $410000.00 with a rate of 6.125 %. This was a full document loan with good credit. I had been promised a 5.875 % according to the attached commitment letter but at the time of closing, I was told the rate was locked at 6.125 %. As you can see on the HUD - settlement statement, I was charged $10000.00 to the broker and what I was informed well aft... |
HSBC Mortgage loan modification,collection,foreclosure December 2, 2015 - On - -, 2015 PHH Mortgage was faxed Notice of representation for - - - requesting all correspondence be directed to our office as their legal counsel. On - -, 2015 a financial package was submitted to PHH Mortgage. PHH Mortgage did not send a confirmation of receipt of the financial package as required due to it being submitted 37 days prior to a sale date. A missing documents letter was not issued or sent to our office until - - via email from the banks attorney. PHH Mortgage has prevented the client from being reviewed for a loan modification by placing the file in... |
HSBC Mortgage loan modification,collection,foreclosure December 2, 2015 - We have lived in our home for over 10 years. We survived through the barrage of foreclosures in our neighborhood. 2yrs ago we applied for a modification loan with our lender HSBC. While we were going through the process, we had - - - different loan officers. It took forever for us to receive the modification packet. Once we received the paperwork, we immediately signed, had notarized, and mailed back in. About 6 months ago we were notified by our Bankruptcy attorney ( paying on a Chapter - ), that HSBC submitted $30000.00 in back payments, late fees, interest, and legal charges. Whe... |
HSBC Mortgage loan modification,collection,foreclosure December 2, 2015 - I have a loan that has been serviced by HSBC since -, -. I admit that there have been several times over the course of the last 14 1/2 years that I have fallen behind on my payments due to financial situations. In -, - I went from being self-employed to employed and my salary significantly decreased. In addition, my daughter had - and I was incurring significant co-pays and deductibles. On - -, - I contacted HSBC regarding loan modification. I faxed my paystubs and a hospital bill. On - -, - HSBC sent me a letter offering a short sale or deed-in-lieu of foreclo... |
HSBC Mortgage loan modification,collection,foreclosure November 20, 2015 - I have a mortgage with HSBC and have been paying for 12 years. When things got difficult I applied for a modification and they issue a temporary modification. I have been paying my account and kept it current for over six years. I requested from them to offer a permanent modification since the rates were low as the interest I have is 8 % but they refused. I request for a refinance and that was not an option either. In - of 2015 I learned that they have not been reporting to the credit bureau so there is no record of my making payments to them for 12 years. I contacted them in - and reque... |
HSBC Mortgage loan modification,collection,foreclosure November 11, 2015 - It 's not so much a mortgage complaint, it 's an alleged home equity loan that my now deceased mother n law took out in 2003. The bank ( HSBC ) claims she took out this alleged loan for - and they can not show us any proof of the loan. We have ask for all types of documents that support this claim and no one ca n't produce any documents. This has been thrown out of court - times and now they are trying to foreclose and take our home. Please help us! ... |
HSBC Mortgage loan modification,collection,foreclosure October 29, 2015 - Dear - - and CFPB representatives, I am submitting a complaint against HSBC because they are not only acting in an unfair and deceptive manner but they are also violating both state and federal laws that afford me certain consumer rights. It is my understanding that HSBC is presently violating FDCPA laws, CFPB laws and regulations, and California 's Homeowner Bill of Rights. I submitted a complete Request for Mortgage Assistance ( RMA ) on Friday, -/-/-, from HSBC to retain my home ( please see both fax confirmation attached as well as attached email confirmation from HSBC ) witho... |
HSBC Mortgage loan modification,collection,foreclosure October 2, 2015 - A foreclosure case has been commenced against the borrower in - -. Currently, mandatory settlement conferences are being held pursuant to NY - - -. At a settlement conference held on - -, 2015, the Court directed the borrower to submit his most recent financial documentation to HSBC 's attorneys by - -, 2015, and directed HSBC to render a decision on the modification application by - -, 2015. On - -, 2015, the borrower, through counsel, emailed HSBC 's attorneys copies of the borrower 's six most recent pay stubs and two most recent bank statements for ea... |
HSBC Mortgage loan modification,collection,foreclosure September 24, 2015 - the mortagage company paid back taxes and then doubled our mortgage payment. being current on property taxes is required by this mortgage company but was not when we took out the original loan from another mortgage company. ... |
HSBC Mortgage loan modification,collection,foreclosure September 9, 2015 - I am in foreclosure with HSBC Beneficial. In -, the Office of the Comptroller of the Currency ( OCC ) sued HSBC for failing to meet the requirements of the Independent Foreclosure Review. I filed a complaint with the OCC and they advised me to file a complaint with CFPB. I would like to know what HSBC agreed to do for their mortgagees like myself who were placed in foreclosure with out the proper steps taken. ... |
HSBC Mortgage loan modification,collection,foreclosure July 15, 2015 - Unfortunately I am upside down on my home by $100000.00. I just received a Mortgage Statement showing $200000.00 due by - -, 2015. I am self-employed and my business/income has dropped considerably. I contacted Keep your home California '' which stated that I qualified for a Principal Reduction however the company that is carrying my note, HSBC, will not allow me to participate. I asked if I could at least get help with their other program that helps with relocation and moving expenses. I was again told that HSBC would not give permission for me to receive help there either. This is... |
HSBC Mortgage loan modification,collection,foreclosure July 7, 2015 - Beginning - 2014, my income was reduced and I began having difficultypaying my mortgage. I applied for Loss Mitigation to try and reduce my monthlymortgage, however in - months time, HSBC never reviewed the requireddocuments. They kept writing me saying the documents were old, and I had tosend more recent ones. When I did send more recent ones, they were neverreviewed in the time frame needed, and they kept asking me to provide morerecent documents - bank statements -. I worked with a mortgage specialist there, - -, who made sure I faxed the needed documents in time. He confi... |
HSBC Mortgage loan modification,collection,foreclosure July 6, 2015 - First your site timed me out while typing so I now have to type my complaint again. I do not type quickly as I have an injury that caused a - as is now finally healing so please adjust your site to ask if the applicant needs more time. My complaint was filed with your agency before and also with the Florida Office of Financial Regulation twice. All were closed without a proper response by HSBC Bank. HSBC did an illegal modification of my home equity line agreement which was on time and up to day with additional principal payments in -/-/- without benefit of income verification nor my a... |
HSBC Mortgage loan modification,collection,foreclosure July 2, 2015 - I missed a monthly mortgage payment earlier this year as a result of a temporary shortfall in income. At the time I made the decision not to pay the monthly payment, I had a solid plan in place to get the account back to current within two months based on the return of scheduled income. Once I fall behind - days on the account, the bank got involved and started introducing a series of bank programs and processes that made it increasingly more difficult to get back to current. These programs were accompanied by additional fees and charges, as well as the fact they bank would not accept month... |
HSBC Mortgage loan modification,collection,foreclosure June 30, 2015 - In 2014, my husband passed away. I am on the deed and mortgage for the property, however, I am not on the note. HFC will not speak to me. -/-/-, I sent a Notice of Error requesting that they discuss the account with me. My attorney sent a letter with a release and we never received a response. I need to talk to my Servicer because there is a balloon payment in the near future. ... |
HSBC Mortgage loan modification,collection,foreclosure June 12, 2015 - I was in the process of trying to do a short sale on this property at - - - -, Massachusetts -. I was promised $5500.00 dollars to relocate. This process never took place. I continued to live on the property. Then all of a sudden I got a notification that the property was going up for an auction sale on - -, 2015. I never received a foreclosure from household finance corporation ll/hsbc. ... |
HSBC Mortgage loan modification,collection,foreclosure June 2, 2015 - In - I purchased my home. In -, I refinanced that home. Today, in -, I am in a short sale. The reason is because my bank would not lower my 8.5 % rate to a more affordable rate. Yet, they are accepting a lower than market sale price. This makes no sense. I am being displaced so they could get less money for a home I was willing to pay completely for, just at a lower interest rate. I have exhausted all HUD options ( frankly there was only - I qualified for ) and have done the deferrals with my bank. A lower rate is ALL I wanted. ... |
HSBC Mortgage loan modification,collection,foreclosure May 28, 2015 - Spoke with a random Beneficial HSBC mortgage agent on the phone on -/-/2015 to ask about a reduced interest rate for my mortgage, yes we can do that. Received letter dated -/-/2015 offering a Loss Mitigation Application trial period. If I were to meet the - payments in the trial period, my loan interest rate would be reduced to 8.422 % and a reduction of $170.00 in mortgage due per month. I called the number on the letter and asked what is the catch? No, catch, we want to do this for you. My gut said something was fishy but I wanted a lesser interest rate and monthly payment, ... |
HSBC Mortgage loan modification,collection,foreclosure May 20, 2015 - HSBC Approved my loan modification for two years. The terms of the modification are being violated for the following reasons:1 - Amount due on statement differs from the agreement. 2 - Payment funds are not being allocated correctly. Per agreement, $990.00 should be allocated to principal and interest. Statement shows funds applied toward deferred interest and interest only. 3 - I have not received an explanation of the Overdue Payment of $1500.00 for outstanding fees and charges. Please see attached documents and let me know if you could assist me. HSBC claims that the statements are auto... |
HSBC Mortgage loan modification,collection,foreclosure May 20, 2015 - 1. I asked for a payment history on my loan over 90 days and still have not received it. I have received a couple of letters saying that HFC needs more time. It has been over - days since I made the request. What would take so long to print out my complete payment history. 2. HFC put my loan back in the bankruptcy department and has turned off my online access to my account. I did n't receive a bill for -/-/-. I ca n't view any bills online as I am locked out. I do n't know what my payment is without a bill? 3. I called on -/-/- to make an over the phone payment. I was transferred... |
HSBC Mortgage loan modification,collection,foreclosure May 18, 2015 - The issue is I purchased a house in Louisiana I -/-/- and shortly afterward I joined the military. Since I got stationed in -. I allowed a family member to stay in the house under the condition she would pay the mortgage. Unfortunately she was n't paying the mortgage and I did n't find this out until - -/-/- she had n't paid for 42 months. But it was too late for me to rectify the situation. The mortgage was already - dollars in the behind and I do n't know. I had n't received any notification from the mortgage company. Nothing was showing on my credit report. Now the bill i... |
HSBC Mortgage loan modification,collection,foreclosure May 18, 2015 - I am currently working with - - Opportunities aHUD approved agent. We have been trying to lower my percentrate to allow me and my family to keep our home. I have hadseveral hardships over the course of our loan that has put meand my family under financial strain. We have been in the processfor a year and half now. Everything we do seems to be wrong. They have asked for check stubs, hardship letters, tax information, employer letters, unemployment information, bank statements, and credit reports. We have submitted theses packets at least - over the course of working with HUD. The packe... |
HSBC Mortgage loan modification,collection,foreclosure May 13, 2015 - We contacted our mortgage company last -/-/-, because of hardship and becoming behind. They would not help us, and depmanded a higher payment of $500.00 plus more dollars, making a payment for us of $1800.00, or Foreclosure would happen, and they pulled our permanent modification from us during our phone call. They also had been taking unauthorized payments for a few months of this higher payment amount from our credit union account for a few months, until we had to change over to a new account. Also in -, we had gotten a housing counselor to help us with trying to reslove our prob... |
HSBC Mortgage loan modification,collection,foreclosure May 3, 2015 - Hello, I feel like I am being victimized by - mortgage companies and my bankrupt attorney. I do n't know what I owe or who I owe it to. I guess Beneficial /HSBC - still my mortgage company. I can not understand the terms of my loan due to getting conflicting information and different answers to my questions. Due to huge medical bills we had to take a Chapter - Bankrupt and we entered into a modification agreement with Beneficial on - -. The terms of this agreement was : Current payment - to go down to -, current interest rate was - to go down to -, term was life of t... |
HSBC Mortgage loan modification,collection,foreclosure April 21, 2015 - In 2011, I was placed on - due to a work related issue. The - lasted for approximately 8 months. Upon being able to return to work, I was fired the following day and remained unemployed for an additional 3 months. I was making a significant salary at that time and also on an adjustable mortgage plan. During my -/unemployment I was struggling to maintain my mortgage payments and became late. - more month of being delinquent, I may have faced foreclosure. Thankfully, I regained employment but my salary was reduced by nearly 10 % in addition the commute was quite distant. On or around... |
HSBC Mortgage loan modification,collection,foreclosure April 9, 2015 - On -/-/12, I open a file for my client who has a mortgage with HSBC. My client became delinquent with her mortgage when she had a reduction in her income. I have submitted - packages requesting possible loan modification and have been denied all - times. The denials have been for insufficient income or she makes to much money. I was advised by a customer service representative that if client was denied they can request that payments be deferred once a year. My client was also denied for that option as well. Client is not denying she ca n't afford her mortgage but need help reinstat... |
HSBC Mortgage loan modification,collection,foreclosure March 25, 2015 - Due to a court order from my divorce, I either have to refinance my home or put it on the market by - -, 2015. I spoke with an agent at - bank who has me locked in at a rate as of - -, 2015. On - -, 2015, I 've been dealing with an HSBC agent and inquiring about my account and wondering why they had continued adding interest on the back end of my loan. She called me back the following morning and said that it was incorrect and that she would look into it. I have been telling her that time is of the essence and as of today, - -, 2015, it 's just now going up to anothe... |
HSBC Mortgage loan modification,collection,foreclosure March 22, 2015 - ON MONDAY, -/-/-, A DAY AND A WEEK FROM MY SCHEDULED -, THESE CORRUPT BEINGS AT HSBC HAD ME ARRESTED AND THROWN IN JAIL SIMPLY BECAUSE I FAILED TO APPEAR IN COURT ON - - WHICH I HAD NO KNOWLEDGE BECAUSE OF ERRONEOUS INFORMATION ON THE COURT DOCUMENTS. THIS WAS DESIGNED FOR ME TO MISS SO THAT THESE BEINGS CAN ORDER A BODY ATTACHMENT WHICH AUTOMATICALLY MEANS - IS ARRESTED IF - FAILS TO APPEAR IN COURT AS ORDERED. I HAD TO RESCHEDULE THE - SURE APPOINTMENT AND THUS MY SOURCE OF INCOME ON THAT DAY AND I HAD ALSO PLANNED TO CONTACT - TO SCHEDULE A TYPE AND CROSS I NEEDED ... |