HSBC Mortgage Complaint

HSBC Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure North Carolina

Due to a court order from my divorce, I either have to refinance my home or put it on the market by - -, 2015. I spoke with an agent at - bank who has me locked in at a rate as of - -, 2015. On - -, 2015, I 've been dealing with an HSBC agent and inquiring about my account and wondering why they had continued adding interest on the back end of my loan. She called me back the following morning and said that it was incorrect and that she would look into it. I have been telling her that time is of the essence and as of today, - -, 2015, it 's just now going up to another level because it 's not being taken care of. TIME IS OF THE ESSENCE. '' I need your help on this matter because from what I see, I 'm going to loose my rate that I 'm locked in on and if I had sold it, I could have very easily lost that deal due to insufficient knowledge of a bank that holds not only my mortgage, but millions of others. Knowledge of something that they should know. A bank that has not given respect to a long time customer and - that is trying to fulfilled court orders. Please help! Sincerely