HSBC Mortgage Complaint

HSBC Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Ohio

1. I asked for a payment history on my loan over 90 days and still have not received it. I have received a couple of letters saying that HFC needs more time. It has been over - days since I made the request. What would take so long to print out my complete payment history. 2. HFC put my loan back in the bankruptcy department and has turned off my online access to my account. I did n't receive a bill for -/-/-. I ca n't view any bills online as I am locked out. I do n't know what my payment is without a bill? 3. I called on -/-/- to make an over the phone payment. I was transferred to the loss mitigation department to - -. No answer as usual so I pressed -. I got a loss mitigation employee that said I needed to speak with the bankruptcy department. I was transferred to another associate and told her that I was trying to make a payment. This associate said okay I will get you to the bankruptcy department. I was transferred to - in the bankrtupcy department. I told her I was trying to make a


my account. - told me that there were errors on some payments in -/-/-/-/-/- and they were being corrected. I asked what payments and why have I received a corrected -. - was unsure and told me that once they complete the audit I would be pushed back to regular servicing. I said I am not receiving bills now and have no online access. I asked why would payments from - years ago need to be corrected now. I asked for a payment history! - has no real reasons. I asked how in the world I make a payment. - said she could take a payment over the phone. I asked what I owed since I do n't have a bill. - just responded with well what do you want to pay? '' This is such a nightmare I ca n't believe that I am still having to go through this with HFC! I made a payment over the phone and asked when someone would tell me what 's happening and why? - did n't know but gave me the - number to HUD. 4. Why is my loan is the bankruptcy department? I have been discharged from my bankruptcy since -/-/-. Why am I not getting bills? Why is my account access turned off? Why have I received a corrected -? Why have I not received the payment history I asked for over - days ago? 5. I applied for a loan modification back -/-/- and was told my payment history had to be audited back then. It took - year and a compliant to the CFPB to get the modification approval. Now my payments are being adjusted again? What is going on? This is not good business practices. My loan as I assumed is not correct! That is why I am being denied the payment history. HFC is not an honest company!