HSBC Mortgage Complaint

HSBC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Virginia

Spoke with a random Beneficial HSBC mortgage agent on the phone on -/-/2015 to ask about a reduced interest rate for my mortgage, yes we can do that. Received letter dated -/-/2015 offering a Loss Mitigation Application trial period. If I were to meet the - payments in the trial period, my loan interest rate would be reduced to 8.422 % and a reduction of $170.00 in mortgage due per month. I called the number on the letter and asked what is the catch? No, catch, we want to do this for you. My gut said something was fishy but I wanted a lesser interest rate and monthly payment, I paid the three month trial period. When I finally got the actual paperwork on -/-/2015, it was too late to back out, if I did, I lost the three months that I have already paid, which they would not apply to my mortgage, meaning, I was paying - each month for - months. What I thought was too good to be true, was. During this time, my mortgage specialist agent was switched to a different woman. She was extremely defensive, stating that she was just doing her job. Another red


-. I am mad that I was taken advantage of. Yes, I should have had a lawyer look at it for $250.00, that is my error. I would like to have this corrected and stopped so that other people like myself, hardworking, just trying to make ends meet and have the - dream of owning a home and making an honest living do n't have to have the stress and anger that I experienced with Beneficial. I have all of the paperwork and names of the persons that I spoke with at Beneficial that show every step of the way. Thank you for your assistance with this. I hope that my story will help others.