HSBC Mortgage Complaint

HSBC Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Arizona

My wife and I received a call from a person identifying herself as - -, an employee of HSBC Beneficial and employed in the Underwriting Department. She contacted us regarding an offer to modify our loan and faxed us - pages of information describing the process. The information we received stated that our monthly mortgage payments would be reduced by several hundred dollars as well as the interest rate. The information stated that we would first have to make 3 trial payments of $880.00 beginning on -/-/2015. The next 2 payments would be due on the - of the month for the same amount. I asked - - for an address in order to give to my bank to set up the payments. She stated she would call us back -/-/- to give us the address to send the payments. It sounds too good to be true since we had just completed a modification a few months ago with HSBC. I also had difficulty understanding the person I spoke with because of her foreign accent. Can anyone shed some light on this?