Review and analysis of over 23 complaints against JPMorgan Chase & Co.
JPMorgan Chase & Co. consumers have reported over 23 official complaints related to Late fee. Out of the 23 consumer complaints against JPMorgan Chase & Co., 30% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase & Co. responded to their complaint) and 100% were processed in a timely manner. 30% of consumer complaints against JPMorgan Chase & Co. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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JPMorgan Chase & Co. Credit card late fee December 25, 2016 - Hello, I was charged interest despite playing all amounts in full. I did n't realize that my interest free period was expired on -, but automatic payments happen at end of the billing cycle. This is an unintentional mistake, please waive my interest amount just for this time. Regards, - -... |
JPMorgan Chase & Co. Credit card late fee December 17, 2016 - I recently open a Chase Slate card and for two months never received my statement or credit card. Each month I called and had a representative take the payment. Last month I again did this, second time since I had the card. The representative stated that it would be waived and the credit would appear on the next statement. Note that the late fee was waived once before due to not receiving a card or statement. I went to pay my bill tonight and the $27.00 charge is still on the bill. After talking to a representative and escalating to a supervisor I was told that I never spoke to a representat... |
JPMorgan Chase & Co. Credit card late fee December 15, 2016 - LATE FEE was assessed even though Chase made it impossible to make the payment online by purposedly blockign access to my account. Although there may be times when making a payment online is not possible, such as their own internal outage or server issues, this account was blocked apparently on purpose so that the fee would be assessed immediately. The actual payment had to be - and was - made the next day, after access to the Chase website was secured. The company stated that other means to make the payment were available, e.g., phone, I, however, had no access to the phone on the evening the... |
JPMorgan Chase & Co. Credit card late fee December 10, 2016 - Receiving many phone calls from Chase Bank and my bills are paid. I think they are just computer generated but very annoying.... |
JPMorgan Chase & Co. Credit card late fee December 2, 2016 - Chase card fraudulent late fees : In -/-/- chase charged my account $150.00 and -/-/- so far $270.00 late fees All payments were made on the due date after - pm. Chase phone payments ( automated payment system - rolled the payments over to the next day then charged late fees. The bank was making more in late fees than interest which were respectively $140.00 and so far - for -/-/-. When I call, they say it 's automatic they can not undo it although its wrong... |
JPMorgan Chase & Co. Credit card late fee November 25, 2016 - When I changed Chase credit payment ( always in full ) from monthly check to automatic bank withdrawal, Chase changed autopay settings from full payment to minimum payment. Although I was advised in writing in the consumer advice accompanying the card that this change is automatic, I never read it - my fault not to read the voluminous fine print. Interest charges accumulated for a few days until I realized this had happened, changed payment details to full payment and persuaded Chase to refund the interest ( $190.00 ) which they did. So far so good. But Chase reckoned somehow that there was... |
JPMorgan Chase & Co. Credit card late fee August 11, 2016 - My payment was due - -, 2016 and although I paid it on - -, 2016 I was assessed a late fee the day the payment was - -, 2016. It seems that the late fee should be given on - -, 2016 or there should be a grace period.... |
JPMorgan Chase & Co. Credit card late fee July 31, 2016 - Chase continuously charges a late fee on its Freedom VISA card ( Acct # - ), despite the fact that bills are paid directly from a Chase checking account and are suppose to be credited the same day. It was due on - - and was paid electronically on - -. Yet - - was still charged a $25.00 late fee, as he has been many times previously because of the deceptive, unfair and abusive practices of Chase Bank.... |
JPMorgan Chase & Co. Credit card late fee July 27, 2016 - I have a chase freedom credit card. I always pay on time and pay in-full. My last day of payment is - of every month and I got late by 1 hour and Chase charged me $25.00 fee + interest. I requested Chase by calling their customer care but they refused to help OR waive-off fee. So I end-up paying late fee but than I requested chase to set-up automatic payment on my account so that next time it does not happen. This incident happened last month in - 2016. Now again on - -, I got lat by 1 hour and called the customer care at - of - - ( ideally it is night of -/-/- ) an... |
JPMorgan Chase & Co. Credit card late fee July 15, 2016 - Payment Due Date was Saturday, - -, and was charged a Late Fee by Chase on Sunday, - -. Made Electronic Payment ( ACH ) on first Banking Day after Due Date, Monday, - -. Like - - Mail, ACH is only 'delivered ' on Banking Days, but Chase - illegally I believe, insists payment must be received on Due Date, even though that is impossible. When I called, Chase said, since it was my first time, Chase would 'forgive ' the - -. It appears Chase actually does n't want people looking into their illegal practice of charging this Late Fee.... |
JPMorgan Chase & Co. Credit card late fee July 12, 2016 - Chase credit card services charged me a $15.00 late fee before my bill was due. When going to pay my bill via phone on its due date, I was told my amount due was $110.00 instead of the $99.00 it should have been. Looking at my statement on my phone, I noticed a late fee charge. I asked the person on the phone what this was for and they said for paying my bill late. The lady on the other end got unpleasant when I questioned this tactic and how could they bill me for a late fee if it is being paid on the day it is due? Upon notifying them via online about this issue they credited it back t... |
JPMorgan Chase & Co. Credit card late fee July 1, 2016 - I have two credit cards through Chase. Chase recently redesigned their website and now I am experiencing difficulty in making payments. I was able to schedule a payment for one credit card, but for the other card the website will not let me make any entries for method of payment, date of payment, or payment amount. I have sent several messages to Chase about this problem but each time they respond by saying they appreciate my concern but I am still required to make at least a minimum payment or I will be penalized with a late fee. I have asked them, again, several times how I am supposed to do... |
JPMorgan Chase & Co. Credit card late fee June 4, 2016 - I used to have a chase bank account and recently switched to a credit union. I was always able to make my credit card payments through an internal transfer within Chase 's website. However, since I switched I had to call and pay the bill via telephone. I did it with the pay by phone option. I entered my new routing number and account number, as well as the amount and the date I wanted it processed. After I submitted what I thought was the 'payment ' a long message came on that would typically occur at the end of a credit card payment submission. It gave me no options to continue or not to cont... |
JPMorgan Chase & Co. Credit card late fee May 28, 2016 - I paid my bill late on the due date late in the day & send a email. Asking chase not to charge a late fee. their did & well not remove. My name is - - my email address is --. the transaction # - on -/-/2016 It is a - --.... |
JPMorgan Chase & Co. Credit card late fee May 10, 2016 - I remitted a payment to my JP Morgan Chase credit card moments ago via the company 's mobile application on - -, 2016. The due date on via the app is - - ; however, in checking my recent charges/expenses, it showed that JP Morgan changed me a $37.00 late, which was imposed on -/-/16, which happens to be the date of my payment. I spoke with a rep, who in a condescending tone, stated that any payments made online after - would be considered late, despite the fact that it is -. JP Morgan should not be imposing late fees base on the limitations or capabilities of its syst... |
JPMorgan Chase & Co. Credit card late fee May 5, 2016 - I would like to have a US Regulator to look into the previous complaint -. The agent representative closed the complaint without any assistance given. Furthermore questioned my integrity on this matter saying is not phone records in what the Customer Service told me about removing the late fees on a Chase Credit Card it got closed without mine knowledge. Also in that letter said the monthly statement I did n't receive it does n't show be returned to them, even " I told their customer service few months ago sometimes my mail got lost I do n't received non just from Chase '' At this time I ... |
JPMorgan Chase & Co. Credit card late fee April 12, 2016 - I left for - en route to - School on - - 2015. I believed my Chase credit card had been completely paid off, however there was a pending charge for $30.00 that did not post until I had already entered -. As - is an " immersive '' environment that prohibits access to the internet, I did not know about the pending charge or the subsequent " late payment '' levied on my account until after -. I now have a late payment mar on my credit, the only negative record on my credit history. I reached out to Chase as well as the credit reporting agencies to explain the nature of wha... |
JPMorgan Chase & Co. Credit card late fee April 6, 2016 - Due to - - action some of my credit Cards were cancelled or revoke by other financial institutions. In this complaint against Chase I was told its not going to be a late of the final amount of $100.00 A late fee of $25.00 back from - 2016 it was reversed on - 2016 as I was told by Chase customer service I 'll receive the final statement with no late fee involved. I waited for the final statement last month I I never received it Today doing my other payments I called Chase customer service and The Supervisor - - told me since I been given a late charge removal from - t... |
JPMorgan Chase & Co. Credit card late fee April 5, 2016 - I opened a Chase Slate card late last year. I 've been paying 3-4 times the amount due each month. The last two months I rec 'd notice ( in an email and text ) that my payment was due. When this happened to me this past month I decided to sign on to their app to make sure I had actually paid. I found that I had made the following payments ... - - $60.00, - - $200.00, - - $130.00, - - $200.00, - - $300.00, - - $100.00 AND I had - late charges ( - - $25.00, - - $35.00 and - - $35.00 ). When I called to find out what was ... |
JPMorgan Chase & Co. Credit card late fee March 8, 2016 - I made an electronic payment to Chase Cardmember Service on -/-/2016 for a credit card payment due on -/-/2016. My bank transmitted the payment to Chase electronically at - - on -/-/2016 ( a business day ) and debited my account on that same date at that time. Chase posted the payment five days later on -/-/2016 and then charged me a $39.00 late fee. Chase 's posting practice is patently illegal, fraudulent, and designed solely to generate fees. ... |
JPMorgan Chase & Co. Credit card late fee March 6, 2016 - JP Morgan Chase credit card company did not send a monthly statement so I had no information when my payment was due. This was done to scam me so that they could charge a " late fee '' for my not making a payment in time. ... |
JPMorgan Chase & Co. Credit card late fee February 22, 2016 - The Chase Bank credit card associated with Amazon.com consistently charges late fees for electronic payments, days after those payments have been processed by my bank. It is the only credit card I have that does not credit electronic payments on the day they are subtracted from my bank account. Example : $220.00 deducted from my bank account for an electronic transfer to Chase on -/-/2016 was not credited until -/-/2016. Also on -/-/2016 they charged me a late fee. This happens each and every time a weekend falls between the transfer date and the due date. It is part of their business ... |
JPMorgan Chase & Co. Credit card late fee January 19, 2016 - I paid my Chase-Southwest Airlines credit card on time as always, arranged online through my bank. I apparently typed the amount off by $10.00. This resulted in a $ -+ finance charge for late payment. When I protested, they said this is a legitimate charge, as the late fee is on the full amount of the invoice, which was 0ver $2000.00. Is this allowed? ... |